Customer Testimonials

Friendly helpful patient staff

Knowledgeable staff who will spend time with you to go over needs and help me find a bike that fits my needs. Patience and friendliness in the two staff who helped us - Cyrus and Autumn - were very much appreciated too.

Westpoint is my go-to LBS! The service is great and staff are always helpful. Randy is an excellent example of someone who goes beyond.

Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.

efficient

WPC offer fantastic customer service along with excellent interpersonal skills. No bike snobbery. Everyone is welcome. A genuine pleasure to deal with a company that provides far more than simply trying to quickly sell you stuff. They also offer great post-purchase support. If you’re even thinking of buying a bike in Vancouver, this is the place to go. As a lifelong daily cyclist and recent purchaser of a new Trek, I’ve been to every bike store in town, and none other comes close. Not long after purchase, I was chatting with a friend who had recently gone through a similar situation and had reached exactly the same conclusion. Simply the best. Thank you to all the WPC staff I have encountered. Every one of you has been exemplary on every occasion I have come by.

very helpful folks in the service department

Very friendly service. I like that the people I deal with are actually active cyclists.

Great folks on the floor

Service is great. Feel well looked after. I really like all the compatible components that fit on my trek bike,

Great service all round. Staff at the Main Street location, in particular Cyrus, were very helpful and provided excellent background information on my first E-Bike the Trek FX+2. I have been riding a lot more and getting out there on longer rides, and the assist is a fantastic feature to get me up those steep hills, especially after my recovery from a medical procedure on my heart. I would highly recommend West Point Cycles. The sale prices on certain E-bikes now are also very good.

Super friendly staff , great service and quick turnaround . Love these guys

Staff is excellent - knowledgeable, helpful, professional.

Attentive

They had lots of options for helmets and bike bells and were able to help when I needed

I’ve never received such incredible service. Thank you so much for getting us sorted for our move. Special shout out to Fiona, Kieran, and Marc for the assistance, creativity, and patience.

Couldn’t recommend this team more!

The West Point team at Main Street location of sales people, service reps and management have communicated perfectly every step of the way with getting my insanely fun Ponto Go e-bike. So much so, that I am so happy and excited to go back to see them all again. Thanks you, guys, for the continuous support and inspiration to ride my bike(s)!

Very helpful staff. Even though you do not carry two things I was looking for the person at the service desk was excellent.

You helped me out quickly when my wheel was stolen

prompt, professional service !

Just love my Trek Dalmone bike. Their service in the store on Main Street is prompt, professional and reliable.

Fiona was very helpful with advice on tires

Exemplary service provided to fix my flat rear tire within half an hour!!!! I was even let inside the store before it opened and was quickly informed via a text message when my bike was ready for pick up. The service team put me ahead of the queue so that I could happily rejoin my cycling group in a very timely manner. I would strongly recommend this bike shop to anyone. They are the best!!!!

Super friendly and helpful folks at the store.

Great personalized service. Plenty of parts, accessories. Could use more clothing options.
Disappointed about the loss of bike fitting service.

The customer service provided by the young man who helped me (Kerikan?) was above and beyond. Knowledgeable, professional and kind. Exceptional.

Staff are very helpful

Great service!

I’m a woman and I find that it can be hard to get my road bike serviced without being condescended to. Marc (?) was fantastic. He did a great job of explaining what was wrong with my bike, explained pros and cons of replacement part options so that I could make an informed decision, and treated me like a person. Estimated turn around time was clearly communicated, and the timeline was met.

Made themselves available when I really needed them.