- Phone: 604-559-9944
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Customer Testimonials
Long-established (I bought my first Mountain Bike at West Point Cycles, back in 1982) and reputable; friendly, helpful, knowledgeable staff; high-quality, hard-to-find brands (Assos; Bontrager) either in-store, or easily and quickly delivered to store.
Good Products and Great Service period!
The personal service. You listen to me and then get me what I need. So much nicer than searchng for stuff that may or may not be on the shelf at MEC.
All staff we dealt with in buying my daughter’s bike and parts were friendly and incredibly helpful.
Always friendly, always helpful. You guys are my one-stop-shop for bikes & gear.
Great owners! Products and product knowledge, service, and location(s).
Reliable.
Referred by my wife Anne Marie Gordon. She likes Sarah as she is a straight shooter.
Staff was very friendly and informative. I have never used clipless pedals before and the staff helped me pick the right pedal and shoe. They did not have my size in stock, but were able to get the shoes in the next day. Very helpful.
Customer service was great. You were able to order what I needed, and kept me informed of when it would be ready for pick up. Everyone was very friendly and helpful!
you have what i need and stand behind the products you sell
Courteous service
Fantastic service that always goes the extra mile. Thank you for taking great care of my bike!
Excellent product knowledge, timely service, staff are very helpful but not pushy.
The salesperson i talked to took time to go over products on the wall and answer my many questions. He didnt try to push me in any direction, just tried to ensure i was making the right purchase for my needs.
The staff are incredibly good looking.
Good communication and helped with getting my warranty repair. Keep up the good email and text communication. It makes a big difference.
My custom fender and rear rack fitting was everything I asked for and meet my expectations.
Thanks
I wanted to thank you again for the work you did on my wife's bike. She finds it much smoother to ride and change gears. She was also pleasantly surprised about how clean her bike looked when we picked up.
We will definitely pass on your name to our friends looking for a new bike or service of an existing bike.
Thanks again.
Pat McLellan
Great service and team. Thanks!
The staff are very helpful and knowledgeable.
Very thorough and quick service. Bikes came back looking great. I look forward to hitting the trails
Great work, thorough.
I always enjoy going to your store, for the excellence and friendly services .
Also the professional advices which you have imparted for customers who
are keen for safety cycling in the city.
Thank you,
I had 3 Service experiences and all were quick and friendly. Sarah and Andrew were both excellent. It led me to consider a new bike purchase from them and I am happy to say i have purchased a new Trek Madone SLR6 .
I have been purchasing bikes and accessories for decades with you folks.... the service is outstanding as well as the bikes. Cheers, John Harrison
Fast, friendly, honest - gave me options.
Friendly service from Sara
The West Point Cycles team is driven by providing outstanding customer service, and I am always so impressed with the level of care and attention to detail that each sales representative shows when interacting with each client of the shop! Andrew went over and above with assisting me through the process of building a new road bike after my road bike was stolen. I felt completely supported by Andrew and sincerely appreciate his patience with all my questions, his skill and his product knowledge! A huge thank you to the team at the Main and 2nd location - I love my new Trek Emonda 6 SL Disc, and I can wait to cross more finish lines and make new memories with her!
Thorough, knowledgeable and professional.
I have been coming to West Point since it was just two stores and have always found the staff pleasant and eager to help with all of my needs. Including the most recent visit to the Main street location where they set up the H2 so that I could test it out before finally purchasing it.