Customer Testimonials

Fast service. Friendly knowledgeable staff

Friendly knowledgeable staff

Tim, Sarah and the staff at WPC are always helpful, knowledgeable and friendly. My go-to shop for any and everything bike related.

Excellent service from extremely knowledgable staff!!

Great repair service, quick got it back the same day. the bike feels very responsive just like brand new.

When I walked in the store the layout was spacious and nicely arranged. The staff were very knowledgeable and made purchasing my bike easy. They were able to answer all of my many questions...and then they loaned me a helmet so I could ride it home!
It was a pleasure dealing with this company. I have already recommended West Point Cycle to the couple admiring my new Brompton. When I returned the helmet the next day I was warmly
approached and she questioned me on how was i enjoying my bike. I needed some chain degreaser and she informed me on my product choices with some advice as to how i might
carry out this maintenance. Yeah! Well done.

Good selection, prices and amazing service.

Good service, good products - bought my last bike at West Point!

Consistant personal service

Always remember me and fit me in, always do good work and take pride in it

very friendly staff. I didn't have a lot of time to shop around when i visited but it was a nice environment to hang out. Thanks!

Everything seems competent and fair.

Friendly staff, efficient service

Great service, always friendly and smiling faces. They accomodate all sorts of requests and I refer to them as the friendly neighbourhood bike shop.

Paul

The staff was incredibly knowledgeable and friendly. They took all the time I needed to make sure that I left with exactly what I was looking for.

I always feel welcomed, by people who seem knowledgeable and engaged.

Great service and they are willing to find what you need. It is the reason I go back

We love our new Trek bikes - Sara spent a lot of time with us and was so knowledgable in helping with the purchase of our bikes and accessories. Sara and Randy are so accommodating every time we drop in the store with questions or adjustments - the service they provide is the best.

Great service!

Friendly, patient, helpful, knowledgeable staff.

Appreciate the email & voice updates with regard to estimated time of service completion.

knowledgeable staff

Great selection, price points for all levels of riding.
No hard sell & very knowledgeable with regards to selecting the bike most suited to your needs.
Incredible service, both before the purchase with a written Quotation, and when it’s time to get fitted and rolling out the front door.
A real hands on approach from the moment I decided to buy a new bike to riding home on it a few days later.

I always appreciate the helpful and friendly service from the staff at West Point Cycles!

Knowledgeable staff who take the time to answer questions and provide best possible experience. Thanks

Extremely friendly service. Not pushy. Very knowledgeable

Helpful service and very much appreciate the support for kids sports (especially Exceleration triathlon club)!

I went in looking for bike shorts, got great service. Both guys very engaoand helpful.
I almost left empty handed because I was looking in the wrong area.
Thanks

You guys are always great! Always helpful, best service in Van

Awesome employees, always very helpful and friendly. I like how the manager (I think she's the manager at least, slightly older woman) is always very involved and out on the floor, definitely seems to care a lot and that makes all the difference in experience.

I have been being bikrs from West Point for over ten years. I like the friendly and helpful staff who know me and my bikes. I also like trek as a brand