- Phone: 604-559-9944
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Customer Testimonials
Prompt, friendly [and guaranteed] service. Staff are knowledgeable and patient with customers like me who have limited cycling knowledge and experience.
You are always super accommodating and get me back on the road ASAP.
Fantastic service. Took in 4 bikes to be serviced and all were ready when promised. Love the Trek bikes and bontrager company. Staff at the store very good
Great customer service. Very knowledgeable and personable.
Awesome service...great products...did I mention awesome service?...
Service that Sarah provides.
I am a Trek girl and West Point has awesome staff!
Staff were attentive and friendly.
Great service, prompt, thorough and friendly. Great selection of cycle gear too!
Great service!
I think it was really fast and the bike I bought was really well made!
It is professional, efficient, and communication is very clear. I appreciate receiving text and email notifications.
The personal service and knowledge of the sales staff made the somewhat overwhelming decision making process of buying a new bike really a breeze!
Sarah is the best!
Trek products. Knowledgeable and friendly staff.
Chelsey was absolutely wonderful with me..I wanted to purchase a second bike over the phone (same bike purchased 2 years prior).Chelsey sorted it all out for me and we even sealed the deal over the phone long after closing hours. I'm so impressed. Chelsey is the reason I returned for this second purchase. We're also interested in 2 e bikes. I will definitely be contacting Chelsey!
Friendly service and good advise
Great service from Sara
I've been to a lot of mountain bike stores in Vancouver over the years, and honestly these guys are second to none. Service is fantastic; fast and thorough. Seriously recommend mountain bikers to try them out
Just really helpful, knowledgeable and pleasant folks to deal with.
Friendly personable service!
Great bikes. Customer service was outstanding.
Friendly and knowledgeable staff. Excellent service. Will definitely be my go-to bike store
Trek is best
Staff are amazing
Very helpful staff
Honestly the knowledge and just answering my numerous amount of questions with out feeling like they are just trying to 'sell' me something. All the equipment I need for tri is expensive and it actually felt like the people cared about the person! SO GRATEFUL! I have already recommended the shop to others!
Friendly and effocient service.
Sarah and Tim who own this store are so good to work with. They are efficient and their great service is matched by their friendliness and genuine love of cycling. The full range of products satisfies every need.
Good selection of products and some awesome sales and clearances.
Friendly and knowledgeable staff makes every visit a pleasant one.
Thanks Tim and Sara
Customer service