West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   April 10, 2020 — Rated 10 out of 10 by A.C. West Point Cycles - Main St.
What do you like about our products and services?

Good service by experienced staff. My gears run very smoothly now! They respected social distancing and wiped my bike down many times. I realized they are as worried about catching coronavirus from me as I am from them! What a world.
Report a concern   April 8, 2020 — Rated 10 out of 10 by Tony Kwon West Point Cycles - Main St.
What do you like about our products and services?

Everything was perfect and all staffs were very helpful
Report a concern   April 6, 2020 — Rated 10 out of 10 by Mike Keenlyside West Point Cycles - Main St.
What do you like about our products and services?

The service is very friendly and efficient. The product sold is of the highest quality and the company stands behind its service and merchandise.
Report a concern   April 5, 2020 — Rated 10 out of 10 by Taline Arslanyan West Point Cycles - Main St.
What do you like about our products and services?

Great service, great staff, I always enjoy my experience walking into WPC Main Street!!! Thank you for a great bike service.

Report a concern   April 5, 2020 — Rated 10 out of 10 by Stephanie Baufeld West Point Cycles - Main St.
What do you like about our products and services?

Everything from the smiling faces at the door to the guaranteed service. Great selection for the recreational cyclist to commuter to racing.

Report a concern   April 1, 2020 — Rated 10 out of 10 by A.A. West Point Cycles - Main St.
What do you like about our products and services?

Very profesional service and quickly response ! Super happy to recommend them and highly skilled and passionated team !!!
Report a concern   March 28, 2020 — Rated 10 out of 10 by A.H. West Point Cycles - Main St.
What do you like about our products and services?

Excellent customer service

Report a concern   March 28, 2020 — Rated 10 out of 10 by S.D. West Point Cycles - Main St.
What do you like about our products and services?

The customer service is outstanding.
Report a concern   March 26, 2020 — Rated 9 out of 10 by Franklin Schryver West Point Cycles - Main St.
What do you like about our products and services?

Staff is knowledgable, friendly and effective.
Trek bikes are awesome.
Report a concern   March 25, 2020 — Rated 10 out of 10 by Ashton Pearson West Point Cycles - Main St.
What do you like about our products and services?

Great handling of the COVID-19 situation. Your team was able to quickly, efficiently, and safely fix my popped tire. Thank you!
Report a concern   March 24, 2020 — Rated 10 out of 10 by D.G. West Point Cycles - Main St.
What do you like about our products and services?

Your salesman from Main and 2nd was excellent
Report a concern   March 23, 2020 — Rated 10 out of 10 by Karole Sutherland West Point Cycles - Main St.
What do you like about our products and services?

We are devoted to TREK products and more importantly huge fans of the terrific customer service we have always experienced at West Point Cycles going back many, many years. We have bought a lot of bikes from West Point because of their customer service and because they have such a great range of products. We recently purchased e-bikes after over a year of research looking into literally dozens and dozens of options. Based on our needs there were several bikes with comparable specifications and similar pricing. Our decision to purchase TREK e-bikes was based on our experience with West Point Cycles. We know they will be there for us for servicing needs and will cheerfully help with questions and even the most minor of issues. They treat every customer with respect, kindness and professionalism. They have earned our business with their 'above & beyond' approach to customer service and we will continue to confidently recommended them others.

Report a concern   March 22, 2020 — Rated 10 out of 10 by G.M. West Point Cycles - Main St.
What do you like about our products and services?

Prompt, informative, great staff
Report a concern   March 21, 2020 — Rated 9 out of 10 by D.J. West Point Cycles - Main St.
What do you like about our products and services?

Communication is good, staff are honest and defer to those around them with more experience when necessary. Not inexpensive, but I've always had a good experience with the shop.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Moira Munro West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable, helpful, pleasant service. Great advice on small concerns.
Report a concern   March 19, 2020 — Rated 10 out of 10 by J.S. West Point Cycles - Main St.
What do you like about our products and services?

Everyone I dealt with were friendly and very knowledgeable.
Report a concern   March 17, 2020 — Rated 10 out of 10 by Emmanuel Beraud West Point Cycles - Main St.
What do you like about our products and services?

Service package was just what I needed. New parts and thorough cleaning, I feel like I bought a brand new bike!
Report a concern   March 16, 2020 — Rated 10 out of 10 by S.K. West Point Cycles - Main St.
What do you like about our products and services?

Reasonable price, good advice.
Report a concern   March 16, 2020 — Rated 10 out of 10 by V.C. West Point Cycles - Main St.
What do you like about our products and services?

Good quality brand and friendly staffs

Report a concern   March 15, 2020 — Rated 10 out of 10 by T.W. West Point Cycles - Main St.
What do you like about our products and services?

Friendly, non judgemental, helpful staff. Repair service is very organized with specific dates and the bike was ready hours early!
Report a concern   March 15, 2020 — Rated 10 out of 10 by O.L. West Point Cycles - Main St.
What do you like about our products and services?

Good service from staff!
Report a concern   March 12, 2020 — Rated 10 out of 10 by Arliss Renwick West Point Cycles - Main St.
What do you like about our products and services?

Had a tune up - process was described very clearly, with a specific date given that I could pick up my bike. No surprise fees either (and they did a great job!)
Report a concern   March 8, 2020 — Rated 10 out of 10 by P.T. West Point Cycles - Main St.
What do you like about our products and services?

Customer experience was good.
Report a concern   March 7, 2020 — Rated 10 out of 10 by Ernan Abanilla West Point Cycles - Main St.
What do you like about our products and services?

Very happy with the replacement of my brake lever. Thank you.
Report a concern   March 7, 2020 — Rated 10 out of 10 by Fran Goldberg West Point Cycles - Main St.
What do you like about our products and services?

Service is always prompt. Staff are friendly, listen to my reasons for coming in and then answer me in plain language.

Report a concern   March 5, 2020 — Rated 10 out of 10 by A.C. West Point Cycles - Main St.
What do you like about our products and services?

Friendly and helpful: on the phone making a service appointment, dropping the bike off, advising of what will be needed and what the cost will be, sending a text when the service is complete and when picking the bike up.
Report a concern   February 28, 2020 — Rated 10 out of 10 by Rayma Hagan West Point Cycles - Main St.
What do you like about our products and services?

My bike is sooo clean after a service.
(and it rides better to)
Report a concern   February 27, 2020 — Rated 9 out of 10 by M.F. West Point Cycles - Main St.
What do you like about our products and services?

My go to shop for service and high performance gear. Staff are top notch from top to bottom. The only time I wouldn’t recommend West Point is for a new bike purchase - prices are a bit less competitive.

Report a concern   February 25, 2020 — Rated 10 out of 10 by Jane Slemon West Point Cycles - Main St.
What do you like about our products and services?

Everyone is highly competent. Everyone is really friendly. Many times people have gone above and beyond to help me, to fix or replace items in a timely manner to help me get back on the road again. I’m hooked for life.
Report a concern   February 23, 2020 — Rated 10 out of 10 by Karen Cook West Point Cycles - Main St.
What do you like about our products and services?

Kristen listened well to my bike questions and offered several options with clear descriptions about the variations in features among the bikes. She was attentive to all of my interests and made me feel welcome in the store.

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