Customer Testimonials

You were so helpful!! Your team picked up my bike after my accident and delivered it to another bike shop so I could complete the required double assessment for ICBC. And you stayed late so I could pick up my brand new bike!! Thank you :)

Staff are very hepful

Personal touch; always pleasant and helpful; good service.

Staff are friendly and helpful.

I received excellent service and lots of information, especially about using my lights during the day. Thanks for doing your part to keep cyclists safe.

Quick personal service
Staff are knowledgeable

I love the quality of the products and the confidence the staff have in what they are representing. Also I appreciated how well stocked they were and creative in quality solutions The staff were friendly, hard working and obviously knowledgeable.

From the moment I walked in I knew this was the right place for me. Every person I have interacted with has been lovely, knowledgeable, and informative. This is my first road bike, and I was quite overwhelmed. The team (Cait, Randy, Tim, Sara (sp?)) treated me so well and made me feel comfortable, so, thank you!!
I have already recommended the location (Main and 2nd)to everyone on my team, you guys are awesome!
Awesome customer service is the only real differentiator in most businesses, you guys have it on lock.
Thank you!!

Good staff.

The friendly and helpful owners :)

Always quality products. The main reason I will keep coming back to this shop is the care and service.

Thanks so much! Great experience. I’ll be back and will recommend you to friends.

I have always had great service.

Friendly person on the phone setting up the service appointment. Quick quote emailed. Service done quickly on day of the appointment.

Great customer sevice

Good service and great selection of equipment.

Got great service from Sarah & the crew. I've used West Point Cycles for many years and would highly recommend them.

Helpful and attentive staff

Convenient location, friendly staff, good range of products. I have know the company for many years and feel I can trust their advice

I live across the street and think you guys are great. I just recently bought a bike at another shop because I wanted something really specific that you dont carry - Surly Disc Trucker. Having said that, for all my clothing and bike accessory needs, I will shop with you. Always a great feeling in your store.

Thanks for being awesome,

Egan

So happy you guys are right across the street from where I live now so I don’t need to drive all the way to Point Grey anymore!
Great service, all the time.

Great service and very friendly, helpful staff. Only place I go!

The staff seems really friendly, and helpful.

I was very impressed with the service at West Point Cycles. I came to them in the eleventh hour looking to have my bike packed for shipping. Sarah, the owner, offered to stay late for the drop off and was able to expidite the process.

Friendly, helpful

professional, courteous, very helpful and accomdating

Quality products, informed and friendly staff.

Excellent customer service

Good selection of merchandise

Great intelligent service given with a smile. Advice is clear and freely provided. You can tell the staff are experienced bike people and will work with you providing options if necessary to get the work accomplished. They provide a complete guarantee on their repairs.
When you walk in the store you know you are in excellent and friendly hands.
I fully recommend them for buying and bike service.