West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   June 28, 2019 — Rated 10 out of 10 by B.W. West Point Cycles - Main St.
What do you like about our products and services?

Service
And availability of product
Report a concern   June 28, 2019 — Rated 10 out of 10 by Nance Bass West Point Cycles - Main St.
What do you like about our products and services?

I came in to replace my helmet and get some information on a bike. The sales person, Randy, was very helpful and spent the time needed to find the right brand and size of helmet, inform me of the new helmet construction and philosophy, as well as giving me some information on a bike. I'm not sure exactly when I will buy a new bike - it was good get to start getting some information to consider.
Report a concern   June 28, 2019 — Rated 9 out of 10 by J.D. West Point Cycles - Main St.
What do you like about our products and services?

Friendly staff
Report a concern   June 26, 2019 — Rated 10 out of 10 by Tom Cheuk West Point Cycles - Main St.
What do you like about our products and services?

Very Friendly and helpful staff.

Report a concern   June 26, 2019 — Rated 10 out of 10 by E.G. West Point Cycles - Main St.
What do you like about our products and services?

Very friendly and informative!

Report a concern   June 24, 2019 — Rated 10 out of 10 by Katherine Casey West Point Cycles - Main St.
What do you like about our products and services?

The customer service is outstanding. Competent, friendly and professional, there is no better place to get your bike service done than West Point Cycles.

Report a concern   June 24, 2019 — Rated 10 out of 10 by Portia Purcell West Point Cycles - Main St.
What do you like about our products and services?

Staff are great
Report a concern   June 23, 2019 — Rated 10 out of 10 by Annette Ruby West Point Cycles - Main St.
What do you like about our products and services?

My husband and I went into the store looking for an ebike. This was our very first introduction to ebikes.
Tim and Hugh were exceptional. They both were informative, patient, accommodating and engaging. We are telling everyone we can about your store.
I loved my experience in your store. No pressures. Hugh made our first ebike ride experience fantastic. Hugh and Tim both have a sense of humour and a wonderful way with clients.
A very relaxing experience.
Thanks guys! You’re great at what do.

Report a concern   June 23, 2019 — Rated 9 out of 10 by L.B. West Point Cycles - Main St.
What do you like about our products and services?

great staff
Report a concern   June 22, 2019 — Rated 10 out of 10 by J.C. West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable, friendly, good product selection

Report a concern   June 22, 2019 — Rated 10 out of 10 by Nicolas Massacret West Point Cycles - Main St.
What do you like about our products and services?

I greatly appreciate all the work of the staff: they know very well their products, give good advice and are always available to help you.
I recently order an FX3 disk bike with several "options" (fenders, backrack, kickstand, anti theft front axle, ...): my bike was ready the day after and perfectly mounted. Since then, I do my 100km per week without any issue.
I recommend.
Report a concern   June 22, 2019 — Rated 10 out of 10 by M.A. West Point Cycles - Main St.
What do you like about our products and services?

Fast and efficient.
Good communication of what needs to be serviced, what can wait.

Report a concern   June 22, 2019 — Rated 10 out of 10 by C.M. West Point Cycles - Main St.
What do you like about our products and services?

your staff are fantastic. Every time I go into the store, I am greeted by a staff member who is both friendly and knowledgeable, as well as willing to go the extra mile. At my most recent visit, Randy assisted me to find new pedals, and even called the other store to get my colour of choice shipped over; in the meantime he offered to put on temporary pedals. Top notch!
Report a concern   June 21, 2019 — Rated 10 out of 10 by L.C. West Point Cycles - Main St.
What do you like about our products and services?

Very knowledgeable sales staff
Report a concern   June 20, 2019 — Rated 10 out of 10 by J.F. West Point Cycles - Main St.
What do you like about our products and services?

You had a good selection of the cycling sunglasses I was interested. Sara assisted me in choosing a pair that would work for me and look good!
Report a concern   June 20, 2019 — Rated 10 out of 10 by J.P. West Point Cycles - Main St.
What do you like about our products and services?

I feel like I'm being taken seriously. Far too often in the past I've felt dismissed by other stores.
Report a concern   June 20, 2019 — Rated 10 out of 10 by M.S. West Point Cycles - Main St.
What do you like about our products and services?

Friendly service
Report a concern   June 19, 2019 — Rated 10 out of 10 by Honey Halpern West Point Cycles - Main St.
What do you like about our products and services?

It’s all about your services! You are amazingly respectful and responsive to all your customers.

Report a concern   June 18, 2019 — Rated 10 out of 10 by Francesca Fasano West Point Cycles - Main St.
What do you like about our products and services?

Thrilled with my new Trek Stagger step thru... service was the best I've ever had..

Report a concern   June 17, 2019 — Rated 10 out of 10 by E.W. West Point Cycles - Main St.
What do you like about our products and services?

My husband has a trek bike from the 80's he still uses.
It is really close to home. The people working there were the best. Everyone was so accommodating and knowledgable. They encouraged me to try a couple of bikes.
The service adding racks, mirrors, bells was quick.
The communication was through email, and I was even sent pictures of products to choose from.
The work was completed quickly. The order came in on time.
Really impressive crew and the place was busy busy and I am sure all of the above is why
Report a concern   June 17, 2019 — Rated 9 out of 10 by T.S. West Point Cycles - Main St.
What do you like about our products and services?

I'm always happy with the knowledge and friendliness of staff
Report a concern   June 17, 2019 — Rated 10 out of 10 by M.C. West Point Cycles - Main St.
What do you like about our products and services?

Quick service and fair pricing
Report a concern   June 17, 2019 — Rated 10 out of 10 by Sonny Wong West Point Cycles - Main St.
What do you like about our products and services?

Great staff who know what they are doing.
Report a concern   June 16, 2019 — Rated 10 out of 10 by J.E. West Point Cycles - Main St.
What do you like about our products and services?

Great service. Very knowledgeable. Very happy
Report a concern   June 15, 2019 — Rated 10 out of 10 by W.B. West Point Cycles - Main St.
What do you like about our products and services?

You folks are the best!
Report a concern   June 14, 2019 — Rated 10 out of 10 by A.D. West Point Cycles - Main St.
What do you like about our products and services?

Friendly and prompt service
Report a concern   June 14, 2019 — Rated 10 out of 10 by S.L. West Point Cycles - Main St.
What do you like about our products and services?

the friendly staff
Report a concern   June 13, 2019 — Rated 10 out of 10 by J.P. West Point Cycles - Main St.
What do you like about our products and services?

I love Trek bikes! The service is super friendly and welcoming.

Report a concern   June 13, 2019 — Rated 10 out of 10 by Andy Vogel West Point Cycles - Main St.
What do you like about our products and services?

Prompt, knowledgeable, friendly.

Report a concern   June 10, 2019 — Rated 10 out of 10 by Jeremy Lennon West Point Cycles - Main St.
What do you like about our products and services?

Awesome customer service


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