West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   July 28, 2019 — Rated 10 out of 10 by R.D. West Point Cycles - Main St.
What do you like about our products and services?

Great selection of bikes, shoes, helmets, clothes and accessories. And knowledgeable staff to provide information about the products.
Report a concern   July 28, 2019 — Rated 10 out of 10 by P.V.D. West Point Cycles - Main St.
What do you like about our products and services?

Friendly, knowledgeable staff. Good selection of product.

Report a concern   July 28, 2019 — Rated 10 out of 10 by Catherine Borritt West Point Cycles - Main St.
What do you like about our products and services?

Excellent customer service from
Hugh. Very knowledgeable. We appreciated that we were shown a variety of options at different price points.

Report a concern   July 27, 2019 — Rated 10 out of 10 by K.P. West Point Cycles - Main St.
What do you like about our products and services?

In stock parts helped me quickly get my bike back on the road after unexpected failures
Report a concern   July 27, 2019 — Rated 10 out of 10 by James Matteoni West Point Cycles - Main St.
What do you like about our products and services?

Friendly and knowledgable service
Report a concern   July 27, 2019 — Rated 10 out of 10 by R.Q. West Point Cycles - Main St.
What do you like about our products and services?

Prompt service. Attention to the customer. Good location.
Report a concern   July 26, 2019 — Rated 10 out of 10 by M.C. West Point Cycles - Main St.
What do you like about our products and services?

Everything. Staff are very friendly and helpful.
Report a concern   July 26, 2019 — Rated 10 out of 10 by Erik Church West Point Cycles - Main St.
What do you like about our products and services?

Very helpful and knowledgeable staff who care about their customers.

Report a concern   July 26, 2019 — Rated 10 out of 10 by A.T. West Point Cycles - Main St.
What do you like about our products and services?

Staff are very knowledgeable and friendly.
Report a concern   July 26, 2019 — Rated 10 out of 10 by A.S. West Point Cycles - Main St.
What do you like about our products and services?

We have purchased 3 years ago a Trek Silque for my wife. We have always received excellent service and advice. I was at the Main Street location again on 25 July. The young man took care of our tire valve issue very rapidly. He also made other recommendations that seem very useful.
Report a concern   July 24, 2019 — Rated 10 out of 10 by J.R. West Point Cycles - Main St.
What do you like about our products and services?

Personal service and always helpful no matter how much you are spending

Report a concern   July 24, 2019 — Rated 10 out of 10 by P.B. West Point Cycles - Main St.
What do you like about our products and services?

Great service, always friendly and accommodating even when it's busy.
Report a concern   July 22, 2019 — Rated 10 out of 10 by P.W. West Point Cycles - Main St.
What do you like about our products and services?

wet suit rental
Report a concern   July 22, 2019 — Rated 10 out of 10 by C.M. West Point Cycles - Main St.
What do you like about our products and services?

The staff
Report a concern   July 22, 2019 — Rated 10 out of 10 by S.L. West Point Cycles - Main St.
What do you like about our products and services?

Friendly and knowledgable staff. Every customer is greeted at the door. Zero pressure to buy. Clean store.

Report a concern   July 22, 2019 — Rated 10 out of 10 by Ranjini Rajasingham West Point Cycles - Main St.
What do you like about our products and services?

I recommend them to everyone I know looking for a bike, tune ups, or gear. Sara and Tim are great to deal with and are always happy to answer any questions or concerns, no matter how many times you go in. :)
If I could give them 15/10 I would.
The best cycle shop in the area.
Report a concern   July 22, 2019 — Rated 10 out of 10 by D.R. West Point Cycles - Main St.
What do you like about our products and services?

Tim & Sarah.
Report a concern   July 21, 2019 — Rated 10 out of 10 by S.P. West Point Cycles - Main St.
What do you like about our products and services?

Quality products and service
Report a concern   July 21, 2019 — Rated 10 out of 10 by T.H. West Point Cycles - Main St.
What do you like about our products and services?

Tim and Sara are highly knowledgeable, friendly and make every customer feel special - great service!
Report a concern   July 20, 2019 — Rated 10 out of 10 by Joanne Watt West Point Cycles - Main St.
What do you like about our products and services?

I was served immediately, and all my questions were answered. No pressure to purchase, just good information upon which to make an informed decision.

Report a concern   July 20, 2019 — Rated 10 out of 10 by Barb Quinn West Point Cycles - Main St.
What do you like about our products and services?

For 16 years I have frequented West Point Cycles in Kerrisdale and most recently on Main Street. The service is generally personal and the maintenance of bikes is great. I am in the market for a new hybrid bike and I was impressed by the immediate interest of what exactly I wanted, needed and where I keep my bikes. Excellent service
Thanks
Barb Quinn
Report a concern   July 19, 2019 — Rated 9 out of 10 by P.N. West Point Cycles - Main St.
What do you like about our products and services?

Staff were very friendly and helpful.

Report a concern   July 18, 2019 — Rated 10 out of 10 by T.S. West Point Cycles - Main St.
What do you like about our products and services?

Always friendly and good choice of product

Report a concern   July 18, 2019 — Rated 10 out of 10 by Peter Campion West Point Cycles - Main St.
What do you like about our products and services?

very helpful and knowledgeable on tri bikes. Service on bike was excellent

Report a concern   July 17, 2019 — Rated 10 out of 10 by J.V. West Point Cycles - Main St.
What do you like about our products and services?

I have never been to West Point and had bad customer service. They always work with me until I'm completely satisfied and happy. And they love bikes as much as me!
Report a concern   July 15, 2019 — Rated 10 out of 10 by Jerrod Tan West Point Cycles - Main St.
What do you like about our products and services?

While the main street store is small and has a limited supply and variety of bikes in house, they go in and out of their way to bring in and customize their bikes to better fit their customers. Never forcing their customers to make a purchase or impulse by. I haunted their store for almost a month, trying out bikes, taking out their bikes for test rides on rough terrain, and allowing me to shed any doubts I had about any given bike I was considering before I finally made my purchase - 2019 Trek Marlin 6.

I highly recommend going in for a purchase as their staff, (Sarah, Ethan, Dylan, and all the other staffers at the Main Street outlet) are very professional, and very approachable.

Report a concern   July 15, 2019 — Rated 10 out of 10 by S.P. West Point Cycles - Main St.
What do you like about our products and services?

The customer service!!! Tim and Sarah are AWESOME!

Report a concern   July 15, 2019 — Rated 9 out of 10 by J.M. West Point Cycles - Main St.
What do you like about our products and services?

Excellent quality & service

Report a concern   July 11, 2019 — Rated 10 out of 10 by S.M. West Point Cycles - Main St.
What do you like about our products and services?

Great service. Had problems mounting my front pannier rack and brought it back in. Tremendous service. Ended up buying Ortlieb front panniers from the store as well. I've been coming to West Point Cycle for years but haven't had much need to buy so much. I'll. keep coming back, though.

Report a concern   July 10, 2019 — Rated 10 out of 10 by J.H. West Point Cycles - Main St.
What do you like about our products and services?

Great products & friendly & prompt service!

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