Customer Testimonials

excellent product and service. customer service has always been amazing, friendly and helpful staff. been shopping at westpoint for over 17 years. i was at the store on 15 december and NOAH MELHADO was the person who helped me and he was very friendly and did a great job of finding the brakes i was looking for. thank you!

Great staff. Super knowledgeable.

Great to both

I had called a few time and spoke with Andrew and he was amazing. When I went into the store Joko and he was also awesome. The staff at Wpc main exceeded my expectations, I will definitely come back and recommend them to all of my friends and family.

I love West Point Cycles. No matter who you deal with, the service is top notch. All the staff are very knowledgeable and I always leave very satisfied. I would absolutely recommend West Point to anyone looking for great service!

Such friendly service and always able to help me..

You guys go way above and beyond. I have received great expert advice, have had lots of help with returns, and have been treated like a king every time I go into the store.

Fantastic experience shopping at the West Point Cycles shop on Main and 2nd. I had ordered a few things off their website and went in to pick them up when my order was ready. Super friendly staff and a great selection of cycling gear. I will definitely be back!

Excellent!

Everyone at the store is super friendly and willing to help. Whether you're there to buy something small (like winter riding gloves) or a new bike. Thank you!!

Knowledgeable

There are two dozen bike shops to choose from in DT Vancouver. I realized after a few visits to West Point Cycles on Main, that they would be my 'L.B.S.' local bike shop.
The staff are professional, friendly, knowledgeable and willing to listen.
During the Pandemic, West Point Cycles on Main did a remarkable job of managing customer visits, making the overall experience feel safe & enjoyable.
Whether it was a new bike, accessories for an existing bike or a bike in for service, the staff communicated the time frames required and stayed in touch until completion of the work.

Randy at the Main street location was patient, kind and made new bike day a breeze

Good selection and quality products

Easy to order online - just wish they were open more hours and days for pickup - understand with Covid and all - but when people are working and only open for limited days and time, would have got it earlier.

Friendly, informed, professional service... Appropriate health and safety protocols.

Great service and perks

I initially talked to Randy over email, and then once I went to the bike shop, I met Dylan. Both were super kind and helpful. Dylan helped me understand the difference between the bikes I was choosing from and then helped me get some accessories in a very professional way. He wasn't pushy, and that gave me the trust I need when I am shopping for something for the first time.

The entire process was smooth from choosing the bikes online, coming to the store for a test ride, and then picking up the bikes in person.

The accessories have a very competitive price, and they cost the same as Amazon or even cheaper. The warranty and complimentary maintenance are top-notch. I couldn't be happier with my experience. Way to go, West Point Cycles! Kudos to Dylan!!!

Although things, are different & difficult due to Covid 19 , I have no Issues with the Service and the quality of the extensive Work carried out on my bike at my Local store. Well done Guys & Gals.

Very accommodating and quick to respond to emails! Thank you!!

My bike was properly assembled and I was told that I had 30 days to bring it back for a check, in case I had any concerns with it. Also, I was told that I can bring my bike for preventive maintenance within a year from the date of purchase.

Very caring and attentive staff, under difficult COVID conditions no less.

Quality

Great customer service. They are very accommodating, knowledgable and patient.Great products.

Great Customer Service, Chelsea was amazing to deal with! She responded quickly via email to all my questions, she was very helpful and informative, which enabled us to chose the right bike for our son!

Our bike arrived in 2 weeks as promised and pickup was fast and easy!

Over the years have bought at least a dozen bikes and have always had exemplary service from the staff at West Point Cycles. They are extremely knowledgable about the products they sell and help you to get the right bike or part for your needs. No upselling or sales pitches. The service department is equally as terrific, getting you back on your bike as quickly as possible. We have recommended to many friends and everyone has found the same level of excellent service both at time of sale and with service needs. We highly recommend West Point Cycles.

Friendly and very helpful service
Great products

Kindness and attentiveness of your workers.

Andrew on Main Street is a friendly, helpful, and kind person, an asset to the company. Service was delivered quickly under the current COVID condition without issue.

Friendly helpful staff. Good products.