Customer Testimonials

Excellent service! Went beyond the call...

Always excellent service. Definitely listen to the client and are frank with their answers.

Good quality professional service

You provide friendly and efficient service!

Very professional and friendly staff

Easy to order on line and pick up.

So helpful, I always feel valued and appreciated. And the staff is always really knowledgeable.

Very helpful and friendly service. Went above and beyond to help during COVID restrictions.

Friendly staff and great product selection.

Very professional

Accurate estimate, professional service.

Very quick turn around on the bikes I ordered online, in store service and advice was also good.

I always take my trek speed concept to be serviced there for th past 5 years
Very professional and friendly my bike always comes out working like new
They have made me confident in the bike for two ironman finishes

awesome

Helpful sales assistants and no lines!

Your staff is great - friendly and competent!

Fantastic service when picking up my new bike

You staff and customer service are excellent.

helpful knowledgeable staff

The salesperson whom I spoke with, Kirstin (not sure if I spelled that correctly; apologies if I'm wrong), was warm, courteous, very knowledgable - and she wasn't trying to rush me out of the store. She patiently answered every question I had, making me feel pleased with my whole experience at the store. Which is why I'll be back with my wife, who will be buying a bike there soon.

See you guys soon.
Thanks again!

Professional and caring.

Basically, the only struggle was to get a hold of you, which I circumvented by straight buying a bicycle online and leaving a comment asking for a call back which then came quickly.

After that it was pretty much a bliss.

I especially liked the service I was provided with at pickup, when Randy customized the bike to my son's needs and was just very kind and professional doing so.

Really liked the attentive, quick and knowledgeable service (without some of the attitude you get in some bike stores). I was looking for some clip-in pedals and the staff there showed me some great ones at a reasonable price. Also bought a few other things and went back the next day as I couldn't figure out how to correctly put the pedals on. The bike mechanic had the pedals in no time at all and adjusted them for my shoes. Having also got my bike there a few years ago I highly recommend West Point Cycles.

Very helpful and knowledgeable! I will definitely be back

Everything's AWESOME!:)

Forest service and reasonable prices. I have been servicing my bike at West point for 5 years.

1. Clean store (Main St.)
2. Organized staff- had a system for managing customers
3. Andrew was professional and plesant

It is always so nice to come into the shop, even in these unprecedented times. It feels like coming home to my biking family! The team at West Point always goes the extra mile to make you feel like you are the only person in the shop even on the craziest of days. Would not want to shop anywhere else. Thank you for all that you do and continue to do.

Thank you for your help in finding a bike that is just right for me! Not just the bike but the help choosing accessories which you were able to immediately fix to the bike yesterday when I picked up the bike. I love my new FX 3 Stagger - just returned from the Stanley Park circuit route and enjoyed every minute of it - loved my "1" gear on the hill! My daughters have also shopped at Westpoint in the past, one for a new bike and accessories, and the other for tune-ups and fixing up an old bike. We all really appreciate the expertise and friendly service. So glad you are here in Vancouver!

First name removed

I bought a Garmin 530 bundle and it was missing the heart rate monitor. While it was frustrating to have spent $600 and not have the entire product. Andrew did a great job of communicating with me. He had the heart rate monitor in the time frame he said he would, as well as gave me prompt updates and responses to my correspondence along the way. (During a pandemic with reduced hours...)

I've purchased bikes and accessories from a number of stores and the general sales attitude seems to be, 'meh, whatever' once you've paid. I feel like WPC put in all the effort they could to show they care about a customer having a good experience with the store.