- Phone: 604-559-9944
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Customer Testimonials
I always enjoy going to your store, for the excellence and friendly services .
Also the professional advices which you have imparted for customers who
are keen for safety cycling in the city.
Thank you,
I had 3 Service experiences and all were quick and friendly. Sarah and Andrew were both excellent. It led me to consider a new bike purchase from them and I am happy to say i have purchased a new Trek Madone SLR6 .
I have been purchasing bikes and accessories for decades with you folks.... the service is outstanding as well as the bikes. Cheers, John Harrison
Fast, friendly, honest - gave me options.
Friendly service from Sara
The West Point Cycles team is driven by providing outstanding customer service, and I am always so impressed with the level of care and attention to detail that each sales representative shows when interacting with each client of the shop! Andrew went over and above with assisting me through the process of building a new road bike after my road bike was stolen. I felt completely supported by Andrew and sincerely appreciate his patience with all my questions, his skill and his product knowledge! A huge thank you to the team at the Main and 2nd location - I love my new Trek Emonda 6 SL Disc, and I can wait to cross more finish lines and make new memories with her!
Thorough, knowledgeable and professional.
1st time renting (and using) a wetsuit. Staff were very friendly, helpful, and personable. Made me feel comfortable, despite my awkwardness in trying on ridiculously tight and unflattering wetsuits. Will be back for sure.
Consistent customer service over the years -- whether I walk in to buy or I am just looking. Helpful and thoughtful advice from staff builds trust with your company.
Love the bikes and the team is amazing, went there with a problem, got it fixed fast and without delay. Ended up getting a few more things added to the bike, so happy!
I always feel special when I'm there.
Quick estimate emailed to me. Good repair service and helpful with accessories.
Quality and genuine staff
Good service.
You had what I wanted.
I wouldn’t trust my bike with anyone else! I can’t thank West Point Cycles enough for their awesome service and support.
Great selection of triathlon gear!
Great service, both sales and repairs, all the time! Good selection of bikes and accessories.
I can get everything I need from this shop and staff are always eager to help. I've recently moved further away but it is worth the longer ride to continue to use West Point as my first stop for my cycling needs.
Excellent customer service. Great products
Not intimidating
Knowledgeable staff
Stand by product
staff is very friendly
Not cramped and products are nicely spaced out. Good customer service and the clearance clothing rack is fun to browse
The service was excellent - knowledgeable, friendly staff.
Great help from the staff to find a helmet for my son. He likes his new helmet even more than his new bike!
Friendly, knowledgable- from bikes to gloves, helpful!
I’m a first timer....so the experience and knowledge from the staff were very useful
Did a good job cleaning up my bike and replacing parts. Shop is clean and professional looking. Only issue is that several items were duplicated on the workorder when they transferred my bike from another shop, leading to a much higher cost than expected. After I questioned the price, they promptly found and fixed the issue. Accidents happen and I appreciate that they handled it in a professional way.
Timely Service, useful advice and pleasant people!
Staff was very knowledgeable and helpful.
Great work, thorough.