Customer Testimonials

Friendly service. The staff really did their best to get my bike up and running. My back wheel was toast, so I wouldn't have been able to ride. But they got it installed the same day, despite a back-log of service requests. I'll be back.

Very helpful staff and super professional bike pickup. Very happy with the service.

Vast selection of parts available online.

Great service

Andrew was very informative, able to suggest different options, made sure that my bike fitted me and I was comfortable and happy with it all. That part of the service was terrific.
The transfer from one store to another has not gone smoothly. i am waiting for the charger and such to come in to Main Street.

Great customer service guy entertaining for my son plus gave real personalized experience.

Randy went over and above expectations in helping me sort out my issue. He was patient and creative with his solution.

Thanks

The time and care you take with each customer. Your staff is A++

Very friendly & knowledgable staff ...always great service

Good selection of product for my trek bike

I trust you to be fair in the way you take care of my bike.

Super friendly and helpful service!

The staff was very friendly and super helpful with advice when purchasing a replacement part.

Excellent customer service. Very friendly staff.

Randy was extremely helpful throughout the process and went above and beyond with a quote after chatting with him. Thanks for all the help.

Very good attention to details and reasonable when asked to honor a previous price on your webpages. Also very efficient and helpful in searching for parts needed by customer.

The shopping experience was great from the first time I walked in to the shop to picking up my new bike a couple of months later. I had been to a few other shops in the city when shopping around for my new bike and found the sales staff either generally uninterested, or pushy of more expensive items than I was looking for.

I found everyone I’ve dealt with at West Point to be honest, super helpful and genuine! I will 100% recommend this shop to anyone looking for a bike or accessories. Thanks again for the great experience.

Everyone was very knowledgeable, deeply accommodating, and seemed genuinely interested in delivering a really great experience. I had clear and prompt communication with the team any time I emailed or called, I ended up with a bike that is a real delight, and I know the fantastic service will continue well into the future.

Personal service and discounts. Reasonable prices.

Great Customer service. Very knowledgeable and helpful. The representative gives you a sense they care about your needs.

I love my bike, I have gotten very good expert advice about what bike and accessories/clothing to buy. The people who work there actually ride and by passing their experience to me, I'm sure they've saved me lots of money, and setting me off with the correct equipment has made riding much more enjoyable.
The products they carry are high quality and function well, so much more valuable than trying random items online.
Every experience I have had in their store was perfect, the level of service is incredible, and I am there 5 or 6 times a year for either sales or service, very well run.

Knowledgeable, pleasant and helpful

I consistently get great service every time I shop here. The staff are super friendly and knowledgeable. I'd totally recommend making this bike shop the place to take your bike to get serviced or to pick up any bike related gear you're looking for.

great friendly service

Same day pickup, accessibility of location (parking) and friendly staff.

Excellent customer service, knowledgeable technicians, and a name I can trust - I have been using West Point Cycles since I was 7! (I am 38. I mean… 22… aghhh)

Very knowledgeable and friendly staff. Have purchased several bikes from West Point Cycles over the years. Great service - in sales and bike repairs.

Staff were friendly and helpful and knowledgeable. I have been pleased with the bike I purchased several years ago and with the servicing received on the bike since.

Triaging requests in the parking lot lineup was very effective!

Great service! Very professional. And nice people too!