Customer Testimonials

Found the tool I needed and delivered it in reasonable time. Had another tool I wanted in the store. Great customer service in the store.

Good quality products, good service, knowledgeable staff.

The process of setting up a test ride and then an appointment to buy my bike was very smooth and easy. I appreciated Dylan’s expert knowledge and help selecting the right bike for me, and his patience with picking out all the accessories afterward. He truly provided amazing customer service, and I wish every retail shop employed people like him. I also appreciate how strictly the store is enforcing social distancing rules - it is refreshing to see an establishment taking it seriously.

Nice to see that they took physical distancing seriously at the Main Street location. Online ordered bike that was sized regular for my wife but rep recommended that small would be size when I was there to pick up. They did this over the concern with the immediate sale. She took the time to see if they had one in stock and found one. They took the time to prioritize the construction of it so that I didn't have to return from Coquitlam.

Excellent service! Went beyond the call...

Always excellent service. Definitely listen to the client and are frank with their answers.

Good quality professional service

You provide friendly and efficient service!

Very professional and friendly staff

Easy to order on line and pick up.

So helpful, I always feel valued and appreciated. And the staff is always really knowledgeable.

Very helpful and friendly service. Went above and beyond to help during COVID restrictions.

Friendly staff and great product selection.

Very professional

Accurate estimate, professional service.

Very quick turn around on the bikes I ordered online, in store service and advice was also good.

I always take my trek speed concept to be serviced there for th past 5 years
Very professional and friendly my bike always comes out working like new
They have made me confident in the bike for two ironman finishes

awesome

Helpful sales assistants and no lines!

Your staff is great - friendly and competent!

Fantastic service when picking up my new bike

You staff and customer service are excellent.

helpful knowledgeable staff

The salesperson whom I spoke with, Kirstin (not sure if I spelled that correctly; apologies if I'm wrong), was warm, courteous, very knowledgable - and she wasn't trying to rush me out of the store. She patiently answered every question I had, making me feel pleased with my whole experience at the store. Which is why I'll be back with my wife, who will be buying a bike there soon.

See you guys soon.
Thanks again!

Professional and caring.

Basically, the only struggle was to get a hold of you, which I circumvented by straight buying a bicycle online and leaving a comment asking for a call back which then came quickly.

After that it was pretty much a bliss.

I especially liked the service I was provided with at pickup, when Randy customized the bike to my son's needs and was just very kind and professional doing so.

Really liked the attentive, quick and knowledgeable service (without some of the attitude you get in some bike stores). I was looking for some clip-in pedals and the staff there showed me some great ones at a reasonable price. Also bought a few other things and went back the next day as I couldn't figure out how to correctly put the pedals on. The bike mechanic had the pedals in no time at all and adjusted them for my shoes. Having also got my bike there a few years ago I highly recommend West Point Cycles.

Very helpful and knowledgeable! I will definitely be back

Everything's AWESOME!:)

Forest service and reasonable prices. I have been servicing my bike at West point for 5 years.