Customer Testimonials

Great service and communication during the process.

They were very helpful with servicing the basic components of my wife's e-bike and providing her with advie on it's maintenance and even riding it to get the most life out of the components. She was impressed and plans to bring her bike there for all routine maintenance and problems.

Staff is very knowledgeable

very friendly sales rep at location on Main st. He honoured my customer $10 coupon that I had received by email a couple weeks earlier- it was on file. that was really great as it saved some $ on a new tire.

Good value. Good service. Nice people!

Everyone at your shop is incredibly helpful and friendly, going the extra mile to assist and to find a solution that will work for the problem at hand. I have found Andrew and Randy particularly helpful, but I want to reiterate that everyone at your shop is amazing. Thanks for everything!

Very good customer service. Friendly, helpful, and got my e-bike ready before expected! Even held on to it until I could make arrangements for pickup! I live on vancouver island so it took an extra week. Thanks for being amazing!!

Great sales team that knows about bikes. Super friendly and always helpful.

Outstanding service. You guys fixed my son’s bike immediately when you discovered that he was 2 days into a 5 day mountain biking camp. We can’t thank you guys enough for making this happen under such short notice. Many thanks!

Amazing customer service.

Friendly and gave me good advice

The fellow that helped me withe purchase of a jersey was excellent

Purchased online, was notified for pickup, and staff member was very helpful and expedient.

Selection of bikes

Fast, good service, good advice. Bike service is in-house which makes a huge difference to speed and quality.

Sales staff are great. Attentive and helpful and knowledgeable.
I had the pleasure of Connor helping me. He was friendly, professional and very helpful.

I really appreciate how friendly and knowledgeable everyone is. Every time I bring my bike in or look for a new product I know i can trust each of them to either fix my bike properly or recommend something useful. I will not take my bike to anywhere else but here thank you guys and especially Mark for taking great care!!

Your team is very helpful and thoughtful. I always feel welcomed in your store, and I feel that your stuff always do their best to provide excellent service.

Knowledgeable. Polite. Making an effort to research a problem and find a solution

Always very helpful and knowledgeable.

Helpful and friendly staff. High quality bikes.

Friendly, helpful service
Very happy with pickup of new Electra cruiser.
Doesn’t have the selection of parts for my mountain bike, but that is not the focus of the shop…just a bit less convenient for me.

Excellent service. Mechanics experienced with different brands of components.

I arrived just after closing time but knew what I wanted. The staff helped me straight away and I was on my way in minutes.

Fast, effective service!

Excellent prompt service. Very pleasant staff.

Great service. Made my bike feel like new.

Finally, efficient and very knowledgeable.

I love that attention to detail and quality services I receive at West Point Cycle, all in a timely manner. It is reassuring to have a team you can count on.

Friendly and enthusiastic service. Always fun sto stop by.