Customer Testimonials

Friendly and prompt service!

Professional pre and post sale service
Highly recommended

Great selection and all the staff were super friendly, informative and helpful!

Every visit to WPC has been easy and the staff are helpful and go the extra mile to make sure everything is perfect. We really appreciate their care and attention to detail, even when it means taking more time or ordering in something special. I highly recommend them, and we have bought several bikes now in ever increasing sizes for our girls as they grow!

Had shimano 105 products in stock. Quick service.

Staff were knowledgable and helpful, parts were in stock and easily accessible. Thanks.

Your staff is very helpful and easy to work with. Parts stock is good. Generally a very pleasant experience .

Andrew is fantastic ensuring customer's specific needs are met. He is highly knowledgeable and keeps you informed throughout the purchasing process.

Service was incredible! Very detailed and helpful staff.

Took initiative to get product into my hands at time of visit. Made right from wrong.

Mark was great. Super helpful and knowledgeable. Thanks

Very pleasant and competent help on our first visit to the Main Street location. Headlight I wanted ordered from the Point Grey store. Tubes I needed in stock. My wife invested in new gloves. We will be back. We live in North Burnaby so the Main street location is much more convenient.

Very friendly and attentive staff. Joko helped me build a gravel bike of my dreams!

Good

Very good service, thanks Andrew

Outstanding service, relaxed atmosphere, knowledgeable staff who are passionate about all types of bikes and all types of riding.

Very impressed with service. Friendly and communicative.

Customer service.

Strong staff. Andrew is a good listener and knowledgeable

I found that the staff was more than helpful and knowledgeable and the fact that the store stocked parts for my older Trek was wonderful. Also the quick action on my warranty issue (failed rear wheel) means that I will be able to take my new Edmonds on a planned bike trip.

It was my first experience at your store and company. There was staff available to help me, the shop was nice and air conditioned. I saw many items I liked. I’ll come back and explore when I have more time.

A+++ customer service. Highly recommend Andrew and his team for any service work.

Helpful and friendly service. Questions answered.

Friendly, knowledgeable and fast service!

One of the better online inventory
. Fast, courteous service. Fair, approachable prices.

I am so impressed that both times I have needed repairs your shop had the items in stock. Both repairs were also done in one or two days which is outstanding service! Many shops quote a week at least which is too long to wait especially in the summer when the weather is good. Thank you for stocking such a variety of parts (XT and XTR) and providing excellent customer service at a fair price!

Service is exceptional! I have visited all your stores and staff is always very friendly. Great experience buying our ebikes

Well informed staff
Very helpful
Andrew at Main Street so accommodating.

This was my first experience with WPC, and everything was perfect. The online purchase was flawless, the price was fair, the waiting time for pickup was reasonable and the item is beyond my expectations. The communication with the store (through email) worked well - the response time was very fast.
At the store, for pickup, the employee was super kind and willing to help.
I’m a new WPC fan!

Absolutely awesome customer service from the first thought of purchasing a bike to the free service alignment a month after purchase. Personable, helpful, and a genuine belief in cycling and the empowering of cyclists. Super
Impressed, and super grateful. Bravo! This is how to run a customer-centric business.