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Customer Testimonials
The customer service was amazing! Will definitely be back to look at another bike.
The staff are super friendly and always ready to help. They really care about making you happy and it shows in the quality of their products and services 👍
Very helpful, knowledgeable staff.
Excellent customer service. Staff are always knowledgeable and responsive to requests.
Friendly and knowledgeable staff. I got great advice on how to fix my squealing disc brake!
Professional and friendly.
I was pleasantly surprised to find a product I had been looking for - that hasn't been available at other shops - for a very long time.
The part I needed wasn't immediately available, so the manager offered another - from a higher level groupo - for the same price. Excellent customer service.
Great selection of products and always excellent service.
Great staff and always outstanding service
Good service
Andrew was extremely helpful and answered all of my questions so considerately. I felt like a VIP :)
Friendly and attentive service
quick, efficient service from knowledgeable staff
Staff was very helpful. Offer to do two small interventions right away and investigation parts and options for another and get back to me.
Very helpful.
Quality products because who wants something new to break when out on a ride.
Service is outstanding. I ride in with a problem or a needed fix, I’m riding out with knowledge and confidence.
Staff were incredibly helpful and friendly. The item I needed was out of stock at that location so they helped me to sort out a different solution (better one!) that avoid going to a different store. Really appreicate that.
Knowledgeable and friendly staff. Nice variety of quality products
Everyone was friendly and efficient
Good service, good communication, timely,
excellent and friendly service
The pets I needed were in stock and available. The staff in store are awesome and great to work with!!
Andrew did served us very well when shopping for a Brompton bicycle.
Excellent and helpful staff.
Love my new Trek bike. The pick up service and orientation to my new bike was thorough and very helpful (my first bike with electronic shifting). Was able to ask lots of questions and Andrew was very knowledgeable. All round great experience. Thanks.
Very knowledgeable staff!
Knowledgeable staff who do not pressure you to buy, even when you have an “antique” bike. 😁
Very knowledgeable and friendly staff. I really appreciated the extra time all the staff members took to explain the issue I was having while doing my own home repairs. Rather than "up-selling" me to bring my bike in, they patiently helped me to troubleshoot.
Excellent service which really makes one come back.
Quickly ground the on sale item I came in for and provided good service. The store has a big footprint which makes it easy to browse.
Mark was excellent! I felt he did a great assessment of what my bike needed for service which I felt involved in. I have often found interactions at bike shops to be a bit unpleasant - mechanics that assume I know nothing about bikes, and making me feel bad about not maintaining things properly (like going to the dentist!). The outcome is that my bike looks and feels amazing, and I have a great understanding of everything that was done and why. Can't wait to head out for a ride later this morning!