- Phone: 604-559-9944
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Customer Testimonials
Very efficient and friendly!
Great customer service
Good quality products and outstanding service by the sellers.
A product I ordered wasn't in stock but the representative helped me with a suggested replacement quickly and easily.
Andrew was fantastic! Knowledgeable, very helpful, and just laidback. My wife and I have both had great experiences and would happily recommend.
Very friendly very nice folks. I bought online bicycle odometer and went to pick it up, they were kind enough to provide information and ensure quality.
Staff provided prompt and custom tailored service that went beyond my expectations
Great service and really happy with the product
Friendly efficient staff.
Jack was super helpful. He greeted me warmly, listened well to my explanation of what I was looking for, and then helped me fine tune until we'd found it. An excellent shopping experience. Thank you!
Very friendly and knowledgable staff
Great service and helpful staff!
Super friendly, very helpful. Knew the product very well. Sold what was needed. Wasn't pushy. Quick with their service. Lovely experience over all.
Andrew was great and very helpful with helmet assistance.
Good service. Very accommodating.
Great friendly staff and a great selection of bikes, gear and components if you need them fast.
Andrew is terrific, knowledgeable, friendly, helpful and responsive
Excellent service, helpful and friendly customer service!
We recommend your shop all the time because you are friendly and knowledgeable.
helpful staff
Personal attention, practical advice, excellent products
Friendly staff
Super friendly service & you carry Trek :)
Third bike that I’m buying from West Point!
Staff… friendly, knowledgeable and super polite!
Service is excellent. All service people on the floor are knowledgeable, they listen, are patient, and no request is too small. I always feel like their focus is on me until I basically have nothing else to ask or get done. If I have had issues, complete efforts are made to rectify them as soon as possible.
Friendly, considerate and professional service
Old school service. The bike specialist was very helpful and informative. I was taken care of and I loved it. The Trek Verve 2 I purchased is also awesome. I'm in joy!
The staff member (forgot his name, long beard) was very generous with his time explained everything thoroughly so I made the right decisions.
Very helpful and friendly service
The customer service we have received at West Point has been top notch and consistent across all the staff we interacted with. They are knowledgeable and kind, making sure we have the exact right fit for our ten year olds bike. They always went the extra mile when it came to getting things right, brining in multiple test bikes to try, as well as getting all the accessories installed and the bike adjusted to make sure it was perfect. Even when we had a quick link issue, they replaced the chain and made things right. The service and products from West Point are top notch and I will be happily recommending them to friends and family (we were sent there by family who had a similar great experience!)