Customer Testimonials

Randy at the Main street location was patient, kind and made new bike day a breeze

Good selection and quality products

Easy to order online - just wish they were open more hours and days for pickup - understand with Covid and all - but when people are working and only open for limited days and time, would have got it earlier.

Friendly, informed, professional service... Appropriate health and safety protocols.

Great service and perks

I initially talked to Randy over email, and then once I went to the bike shop, I met Dylan. Both were super kind and helpful. Dylan helped me understand the difference between the bikes I was choosing from and then helped me get some accessories in a very professional way. He wasn't pushy, and that gave me the trust I need when I am shopping for something for the first time.

The entire process was smooth from choosing the bikes online, coming to the store for a test ride, and then picking up the bikes in person.

The accessories have a very competitive price, and they cost the same as Amazon or even cheaper. The warranty and complimentary maintenance are top-notch. I couldn't be happier with my experience. Way to go, West Point Cycles! Kudos to Dylan!!!

Although things, are different & difficult due to Covid 19 , I have no Issues with the Service and the quality of the extensive Work carried out on my bike at my Local store. Well done Guys & Gals.

Very accommodating and quick to respond to emails! Thank you!!

My bike was properly assembled and I was told that I had 30 days to bring it back for a check, in case I had any concerns with it. Also, I was told that I can bring my bike for preventive maintenance within a year from the date of purchase.

Very caring and attentive staff, under difficult COVID conditions no less.

Quality

Great customer service. They are very accommodating, knowledgable and patient.Great products.

Great Customer Service, Chelsea was amazing to deal with! She responded quickly via email to all my questions, she was very helpful and informative, which enabled us to chose the right bike for our son!

Our bike arrived in 2 weeks as promised and pickup was fast and easy!

Over the years have bought at least a dozen bikes and have always had exemplary service from the staff at West Point Cycles. They are extremely knowledgable about the products they sell and help you to get the right bike or part for your needs. No upselling or sales pitches. The service department is equally as terrific, getting you back on your bike as quickly as possible. We have recommended to many friends and everyone has found the same level of excellent service both at time of sale and with service needs. We highly recommend West Point Cycles.

Friendly and very helpful service
Great products

Kindness and attentiveness of your workers.

Andrew on Main Street is a friendly, helpful, and kind person, an asset to the company. Service was delivered quickly under the current COVID condition without issue.

Friendly helpful staff. Good products.

Service was fantastic, there was a long line outside but it moved pretty fast, when I got in two people looked at my bike, fixed the fender and installed it on the bike, and all without cost. I love my bike and I love you!

you sell good quality. keep record of the work history of maintenanceon the bike

I always find what a need and staff are super friendly and knowledgeable.

Good quality product and excellent customer service, even in spite of Covid19 precautions.

Good customer service
Thanks

I really like to shop for bike components at
Main st. branch. Andrew Ribeiro is very helpful and knowledgeable. One things that I would suggest is that they should answer their phone often for easy communication with their customer.

I walked into 3 bike shops before walking into Westpoint Cycles. There were bikes that I would have happily bought but Andrew just made it easy when I walked in. I would definitely refer a friend.

Andrew helped me to find the perfect bicycle for a beginner. I am ecstatic about my purchase and they even offered me a discount on my helmet and other accessories. I felt that I was able to tell him my experience level and he provided me with the best fit, rather than the most expensive. I appreciate their integrity and will continue to shop with them in the future. Thank you again so much!

Words cannot express my gratitude and appreciation to West Point Cycles at Main Street. They are genuinely the most kind, knowledgable, and patient people I have ever met. I would not be able to trust anyone else with my bikes. They have truly set a high standard for bike shops that I guarantee you will not find anywhere else. Thank you for everything that you do!

Types of bikes offered

We were very happy with the service at the Main Street location. Staff is very caring and take the time to talk to clients. We didn't feel rushed even though there was a line outside. Dylan went far and beyond to understand our needs, adjust our new bikes, and offered to follow up on our request to get car racks, which he did by email the very next day. Keep up with the wonderful job!

Bike was in stock ;)
Quick turnaround
Friendly staff