Customer Testimonials

staff are friendly and helpful

Great deal. Fast service. Worked to find solutions when my order was changed. Andrew was great to work with.

Great service and answered my questions, took time to explain things

Your service is fantastic. Great advice and really helped with all my questions. Super happy to get so much follow up as well.

The responsiveness and the attention to detail.

From check in to pick up, all staff are welcoming, kind, and smart. They answer questions forthrightly with an obvious knowledge base behind them. Estimates are offered, appointment times for service are very accommodating, prices are reasonable, replaced parts are offered for inspection and any after service issues or questions are always handled promptly. Five bikes and plenty of gear from West Point over the past twenty years and I'd never go elsewhere. Thanks Andrew, Noah and Randy for the great service and sound sales advice this week.

I am an avid cyclist and prefer the bontrager line that West Point handles. The staff at West Point Cycles are very knowledgeable, friendly and accommodating. I left the store with exactly what I needed and enjoyed the experience!

Great selection.

Welcoming staff and no pressure . I went to pick up my sons bike and a lovely young man by the name of Noah helped me : i like that he asked if I needed any add ons as I did so I got some lights that will be perfect . Many options to choose from also but I feel I got the ones best for the needs. I would definitely recommend

I like that the service is detailed and that the team is responsive without making the customer feel like they do not know what they are talking about.

Really great service and super helpful staff.

Friendly service! Clean facility and ample parking!

Fast, friendly, helpful service

Incredible customer service and quality products.

Good range of products and good customer service.

Helpful staff, good selection and several locations.

Very helpful

Randy and Andrew are always amazing. I will be back!

excellent product and service. customer service has always been amazing, friendly and helpful staff. been shopping at westpoint for over 17 years. i was at the store on 15 december and NOAH MELHADO was the person who helped me and he was very friendly and did a great job of finding the brakes i was looking for. thank you!

Great staff. Super knowledgeable.

Great to both

I had called a few time and spoke with Andrew and he was amazing. When I went into the store Joko and he was also awesome. The staff at Wpc main exceeded my expectations, I will definitely come back and recommend them to all of my friends and family.

I love West Point Cycles. No matter who you deal with, the service is top notch. All the staff are very knowledgeable and I always leave very satisfied. I would absolutely recommend West Point to anyone looking for great service!

Such friendly service and always able to help me..

You guys go way above and beyond. I have received great expert advice, have had lots of help with returns, and have been treated like a king every time I go into the store.

Fantastic experience shopping at the West Point Cycles shop on Main and 2nd. I had ordered a few things off their website and went in to pick them up when my order was ready. Super friendly staff and a great selection of cycling gear. I will definitely be back!

Excellent!

Everyone at the store is super friendly and willing to help. Whether you're there to buy something small (like winter riding gloves) or a new bike. Thank you!!

Knowledgeable

There are two dozen bike shops to choose from in DT Vancouver. I realized after a few visits to West Point Cycles on Main, that they would be my 'L.B.S.' local bike shop.
The staff are professional, friendly, knowledgeable and willing to listen.
During the Pandemic, West Point Cycles on Main did a remarkable job of managing customer visits, making the overall experience feel safe & enjoyable.
Whether it was a new bike, accessories for an existing bike or a bike in for service, the staff communicated the time frames required and stayed in touch until completion of the work.