Customer Testimonials

Tim was very helpful. He described our options, gave us what we needed, and sent us on our way. Thanks Tim!

I love that no matter what the ‘issue’(user error or not), they listen and can suggest options. Every service so far has been quick, cost effective and I always learn more from being there. My favorite bike shop!

We got great service and advice. The quality of the bike has, so far, been just what we wanted and are looking forward to many years with the bike.

attentive and effective service

friendly, knowledgeable and helpful staff.

Super friendly people who want to help you resolve the issue. Special kudos to the lady who held the door open for me to get in while my hands were full. It all starts there.

Got a bike for the first time and was bit intimidated by all the options, but the staff were really helpful and made it simple

I had this item bought in April, only tried to install in June found out my order was not compatible and the guys at WPC still allowed me to return. That was awesome!

Fast service for small jobs like brake pads, even without an appointment and on a weekend.

Super fast and friendly

Good friendly service.
Helpful and knowledgeable.

I love the fact that every year my bike turns one year older, I get a $20 coupon. I appreciate the staff at the Main St. location for providing solid recommendations and I always buy my bikes and parts here. Well done!

I like how the staff are always so helpful and nice. As a beginner cyclist I always feel listened to and I never feel dumb asking questions. Every staff encounter I’ve had at West Point has been amazing and I love how quick, understanding and helpful they all are! I will be coming here for all my bike needs! 😊

I also purchased my bike from them last year and I love that they have a discount on accessories for the first 30 days, free 1 month tune up and a free deluxe service!! Such great perks with the purchase of a new bike!

Friendly and knowledgeable staff

Everyone I interacted with from West Point Cycles was super friendly and knowledgeable. Shout out to Zoe for calling to verify some of the parts when she assembled the order. Will definitely be back for my next bike.

Super duper staff. Friendly and helpful

For the twenty years that I've been buying bicycles and gear from West Point Cycles, the service and quality of products has been absolutely consistent and of the highest order. They always stand behind their service and products when problems arise (which is inevitable when moving parts are involved). West Point Cycles also participates in supporting charitable causes and the arts, helping to make our community stronger.

Enthusiasm of all staff (Sales, and Service) to deliver me a positive biking experience. Very responsive and personable staff.

Andrew at your main and 4th is the best!!! Fast awesome service I trust every time! Thank-you :)

Amazing help from Rony. He is very knowledgeable about the products and was able to adjust my bike to fit my riding style.

The personal service and great product knowledge

best bike store in BC!

The pricing is not super competitive but I have been consistently purchasing from West Point due to the quality of service and attention to detail that most of the staff offer. I'd credit a few interactions with Andrew as cementing my loyalty to your store.

Very knowledgeable and helpful staff

Perfect for outfitting the whole family with quality bikes and accessories!

Very helpful team that goes out of their way to take care of me and my bikes!

Online sales dude worked to get my kids new bike built up for same day pickup , after store employee told me it would be a week and a half . Very much appreciated

Great selection of Trek bikes and equipment. All staff are super friendly and knowledgeable in all things related to all types of biking. No judgement when I ask dumb biking questions.

The customer service is great. Joko was very helpful.

Andrew at West Point Cycle helped me with ordering new replacement keys for my ABUS bike lock and I also decided to purchase a second ABUS bike lock from Andrew!

Thanks to Andrew for his professional and courteous service.

Ernie S.