West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   November 20, 2022 — Rated 10 out of 10 by Quinn Duffy West Point Cycles - Main St.
What do you like about our products and services?

Staff is always friendly and incomparably helpful!
Report a concern   November 14, 2022 — Rated 10 out of 10 by Rohit Sharma West Point Cycles - Main St.
What do you like about our products and services?

Good quality and reasonable prices.

Report a concern   October 29, 2022 — Rated 10 out of 10 by J.P. West Point Cycles - Main St.
What do you like about our products and services?

Andrew, Joko, Randy & rest of staff ALWAYS great service & very accommodating.

Report a concern   October 28, 2022 — Rated 10 out of 10 by Naoko Fujimaki West Point Cycles - Main St.
What do you like about our products and services?

The person who helped me was incredibly kind and offered me detailed instructions on how to use the pannier which was very helpful to me. 5 star experience!
Report a concern   October 28, 2022 — Rated 10 out of 10 by Brandon Nichols West Point Cycles - Main St.
What do you like about our products and services?

Solid product list, not expensive but what you carry is good. Service was prompt fast and lent me some bike parts to test them. Glad to be trusted and help me get the parts I need, which means I can make expensive purchases with confidence.

Thank you
Report a concern   October 27, 2022 — Rated 10 out of 10 by J.W. West Point Cycles - Main St.
What do you like about our products and services?

Good service. Helpful people.
Report a concern   October 25, 2022 — Rated 10 out of 10 by R.G. West Point Cycles - Main St.
What do you like about our products and services?

Very helpful staff.
Report a concern   October 24, 2022 — Rated 10 out of 10 by D.B. West Point Cycles - Main St.
What do you like about our products and services?

Randy was excellent. Knowledgeable, friendly and very professional. He really is a great sales person. His passion shines through!
Report a concern   October 22, 2022 — Rated 10 out of 10 by Michael Saunders West Point Cycles - Main St.
What do you like about our products and services?

they opened their doors early, an hour and half, for me. I was so pleased with them I bought a bicycle.
Report a concern   October 20, 2022 — Rated 10 out of 10 by Michael Langdon West Point Cycles - Main St.
What do you like about our products and services?

Exceptionally helpful, friendly and knowledgeable.
Report a concern   October 17, 2022 — Rated 10 out of 10 by Sonny Wong West Point Cycles - Main St.
What do you like about our products and services?

Consistently good. What more do you need?
Report a concern   October 16, 2022 — Rated 10 out of 10 by John Prasad West Point Cycles - Main St.
What do you like about our products and services?

Excellent customer service.
Exciting new bike day with new Trek Checkpoint ALR 5

Report a concern   October 5, 2022 — Rated 10 out of 10 by D.P. West Point Cycles - Main St.
What do you like about our products and services?

Honestly, every time i have been in - the item i needed wasnt in stock. BUT staff were helpful in identifying what i need, and either ordering it or redirecting me to somewhere i could get it. staff are always friendly and helpful, even for those of us who probably ask super dumb questions because we aren't deep into the cycling world.

Report a concern   September 23, 2022 — Rated 10 out of 10 by F.T. West Point Cycles - Main St.
What do you like about our products and services?

Service was great. Went through a brief run down on what my needs were to assess the most suitable bike for me.

Very efficient, courteous, no pressure by sales staff.

I'd definitely recommend West Point.

First name removed :)

Report a concern   September 17, 2022 — Rated 10 out of 10 by J.U. West Point Cycles - Main St.
What do you like about our products and services?

You’ve got the best bike mechanic in the city.

Report a concern   September 16, 2022 — Rated 10 out of 10 by R.C. West Point Cycles - Main St.
What do you like about our products and services?

Very helpful staff with great recommendations :)

Report a concern   September 15, 2022 — Rated 10 out of 10 by F.T. West Point Cycles - Main St.
What do you like about our products and services?

Excellent communication and the staff verified that I really did want a 73 x 113 bb vs a 68. Appreciate the check! Also called me because one of the items was phantom stock, refunded came back quickly.
Report a concern   September 15, 2022 — Rated 10 out of 10 by C.M. West Point Cycles - Main St.
What do you like about our products and services?

I was greeted immediately u-on entering the store. I have complete confidence in the maintenance guys - they fix what needs fixing, and the fact that I had made an a—ointment meant that I had my wheels back in less than two days.
Report a concern   September 14, 2022 — Rated 10 out of 10 by Edwin Johnston West Point Cycles - Main St.
What do you like about our products and services?

I loved the passion of the staff and their wiliness to help. Fantastic customer service with excellent people skills. Made me feel very comfortable and will definitely be back.
Report a concern   September 14, 2022 — Rated 10 out of 10 by J.J. West Point Cycles - Main St.
What do you like about our products and services?

Friendly and knowledgeable staff that took great care when handling My high end road bike.

An unexpectedly high level of customer service.

Report a concern   September 14, 2022 — Rated 10 out of 10 by A.D. West Point Cycles - Main St.
What do you like about our products and services?

Fast, friendly, helpful and thorough service!
Report a concern   September 14, 2022 — Rated 9 out of 10 by Franklin Schryver West Point Cycles - Main St.
What do you like about our products and services?

Just had my Trek Bicycle serviced at West Point.
The bike is so smooth and everything clicks just the way it's supposed to.
Thanks guys. Great job!

Report a concern   September 14, 2022 — Rated 10 out of 10 by Miguel Otalora West Point Cycles - Main St.
What do you like about our products and services?

You guys are great

Report a concern   September 9, 2022 — Rated 10 out of 10 by Alan Quan West Point Cycles - Main St.
What do you like about our products and services?

good product, and have staff that know what they're talking about when it comes to bikes
Report a concern   September 9, 2022 — Rated 10 out of 10 by A.B. West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable and friendly service.
Report a concern   September 3, 2022 — Rated 10 out of 10 by Cynthia Montemayor West Point Cycles - Main St.
What do you like about our products and services?

EVERYTHING!!
Customer service is amazing. I was helped by several of your staff from the moment i ordered the bike to picking it up, then the 1 month check and bike fit. They were all very helpfull and friendly specially Randy, whom I bombarded with all my questions and he was patient, knowledgeable and thorough with all his answers. The bike fit really made a difference.
Thanks again!
Report a concern   September 3, 2022 — Rated 10 out of 10 by Stuart Ashman West Point Cycles - Main St.
What do you like about our products and services?

Your folks are amazing! They are super nice, friendly, happy to help, and genuinely want you to enjoy your experience in the store and on your bike!
Report a concern   September 1, 2022 — Rated 10 out of 10 by A.M.G. West Point Cycles - Main St.
What do you like about our products and services?

Great people, fast service.
Report a concern   September 1, 2022 — Rated 10 out of 10 by K.L. West Point Cycles - Main St.
What do you like about our products and services?

Website
Prompt
Good communication

Report a concern   August 28, 2022 — Rated 10 out of 10 by Sean Oneill West Point Cycles - Main St.
What do you like about our products and services?

Easy location to get to and competitive prices

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