Customer Testimonials

The staff is all so friendly and helpful. I was very impressed with their service for bikes that we bought from there. We were having issues with my daughters breaks after purchasing her bike 13 months prior. They (Gary?) replaced the bike brakes under warranty, cleaned up the bike and also added a Water bottle holder and bottle that my daughter was thrilled with! Thanks so much!

Good customer service, good products at a reasonable price & knowledgable staff. The exact opposite of a big box store.

took my daughter in to replace our thule trailer - the staff were super accommodating of an energetic toddler and even walked the box out to our car. thanks!

Great customer service, knowledgeable staff, know how to fix my bike.

Friendly staff took the time to explain the features of the bike we ordered and to adjust it to fit my son, before and after a test ride.

great service

The friendly helpful staff, their personal touches and caring, great products, great value, and sick f ing bikes!

Great quality products and they fixed my flat tire immediately on the spot for very reasonable price. More than happy with this experience.

Very knowledgeable, friendly and helpful staff

Truly make sure your bikes are in the best shape possible for use

Great customer service as staff helped me install the product.

Great service and great deals!

Great service from kind and knowledgeable Mark!!!!

I will be Trekking back!

Thanks again.

Sharon

Professional staff and very kindy
Oliva from the service team spot out the potential safety concern for my daughter bike as well.
Main st West point Cycles is the best in town!

Good product selections and, even more importantly, good relational customer service!

Incredible service staff!

Knowledgeable, caring, honest business practices, professional in every interaction.

Technical proficient. Attention to detail are how I would best describe the work performed on my bikes.

I have been using their services for 6 years now.

I would recommend family and friends.

Helped me out in a pinch with finding a replacement brake lever. Took the time to make sure it would be compatible in advance. Fit the repair in within a few days. Recommended additional maintenance. Excellent service overall.

Thx for looking after my bike and also for providing excellent repair service after an a fairly severe accident. I am grateful for the knowledgeable staff who took the time to help me understand how to make safety a priority when riding around Vancouver.

Thanks to Jordan! We randomly showed up when Main St store was closed, he was just leaving and on hearing we had a very specific need (for a pump) he took us in and did what was needed to get us going. Experience over years is that staff are helpful, service work is well done and products for sale are good quality. Highly recommend this store.

Repairs/maintenance v good
Friendly knowledgeable staff. Bike vibe

Thank you very much for letting me keep my new bike with you while I was away. And Thanks for kitting me out with shoes and pedals, etc. I will definitely recommend you to all my friends and colleagues. Excellent customer service!!! Cheers!

Best store in town!

Your shop and especially your team is/are fantastic! I met Lucas at the West 10th location and was pleasantly surprised to be helped by him again at the Main St. location. Awesome job, Lucas; you’re super friendly and helpful and I appreciated your support!

I love stopping by West Point. Y'all have the nicest, most accommodating staff and you're always willing to take the time to talk me through what I'm buying so I feel confident in my purchase.

Very friendly and helpful, a rarity among bike shops!

Received excellent service @ E 2nd store.

Staff service and knowledge was outstanding and very appreciated.

Many good quality products for cyclists and knowledgeable helpful staff.

You have the products and helpful people.

Friendly helpful staff