Customer Testimonials

Everyone was sooo great! Above and beyond. The guys ensured that I knew and would not forget about the 1 month and 6 month free service. Just really attentive and great xcustomer service. I will always buy my bikes here. :)

Very friendly welcoming staff

Very good

Best service in the city. Staff are very knowledgeable, friendly and just want to make you happy.

Fast courteous service with a smile and good service

Consistency, focus on customer service, approachable mechanics

Friendly, reliable, knowledgeable staff.

Friendly and knowledgeable.

Excellent service. You have my full trust and confidence that my level be expertly maintained.

The very personal feeling that we get from the staff.

Randy is helpful, knowledgable and friendly

Glad I bought a Trek Domane SL 5 as my first good road bike, and think Bontrager has excellent accessories. West Point staff is always helpful.

Knowledgeable and friendly staff

Smart, informed, honest, and helpful staff make great products Superior.

Wide variety of selection

Very helpful and polite staff.

Friendly/Knowledgeable Staff and the service dept excels

-Chris (the Runinn Kerrisdale)

Andrew was great he was very knowledgeable and answered all my questions and provided additional information. Highly recommended this store.

Friendly and professional staff

Andrew is amazing. The rest of the team is also super professional.

Love the service there!
I actually went over on Monday to get something installed and I learned the store was closed, except for pick-ups. The person was so friendly and genuine that I wasn't even upset. Came back the next day and it was all good : )

Items was ready ahead of expected availability to pick up.

I went to one of the physical stores for some help and the reps there were very friendly and helpful as well. I have since bought more from the local store since they are so great!

Selection, price, availability, store location, friendly and responsive staff.

you have the right stuff and good staff

I have visited a lot of bike shops in my life and have to say that your Main Street store is one of the best shops I have ever been to. The staff are incredibly friendly and respond quickly. The prices are more than fair and turn around is fast.

I am a cancer survivor who had a major surgery to the pelvis area. Riding a 2 wheel bike for the first time since cancer was a momentous moment. Randy at the Main store was amazing - kind, patient, knowledgeable and proactive with his advice. It was such a positive experience I found myself saying I cannot buy from anyone else. We ended up dealing with Dave and his staff at the West 10th store (as the bike I ended up buying was there). They were fantastic to deal with as well. What a great store. I am a huge fan.

Awesome staff for awesome bikes!

Staff go above and beyond to meet needs.

Prompt & efficient