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Customer Testimonials
fast fulfillment (store pickup), friendly and helpful staff in store
Friendly and knowledgeable staff!
Great bicycle servicing!
Always my go to for information and the maintenance of my bicycles!
very friendly, professional
Fantastic service. Marc is the absolute best. He not only is very knowledgeable but also teaches me what’s wrong with my bike so I can identify it next time. The service team is also really good about looking at “in-ride issues” on a drop-in basis and fixing them if they can when they aren’t busy.
I had chain drop issues on a new bike that I’d purchased elsewhere, due to a small derailleur support part not being installed on the bike. Marc not only figured it out, he sourced the SKU of the part, told where I could order it online since West Point didn’t stock it, and offered to install it. The other bike shop I talked to couldn’t even identify the issue. Thank you!!
Friendly staff, work was good quality
The team of my Local Trek, West Point, Main
Street store, came up with the Goods Again !! I was looking to a Major Upgrade to my Trek Hybrid. After a chat, I was offered a test run on a newer model, this went Well, I received a Quote, which I was Happy about 👍 , the Parts ordered for the Conversion, and work completed on time.
This is why I have been a regular Client, for many years now. Thanks to the guys, Andrew, Marc &
Kris , for keeping my Wheels 🚴 turning.
Highly recommended. John Middleton 🙏.
genuine people
Helpful staff.
What a great super friendly and helpful staff
The products are good quality and competitively priced. Every time I've gone in to look for a product, staff have been courteous and professional.
The staff are always professional, friendly, and are thorough with maintenance and repairs! I've been going to West Point Cycle since 1995, and it's the customer service that keeps me coming back.
Great staff explaining what services are needed, and great turnaround time
Good service
Trek product
You have sell some excellent cycling gear at competitive prices.
La atención y las bicicletas
Friendly and knowledgeable staff
Amazing service. As always.
The staff are the most friendly and helpful I’ve experienced in a bike shop in a long time! We’ll be coming back often for my bicycle needs.
Love how your staff are knowledgeable, attentive and patient. They never upsell, only suggest what you need
Andrew and Lukas are exceptionally helpful, courteous, thoughtful and professional !
I bought a new bike with their help !
Good communication, fast service, competent work, parts in stock.
The staff are exceptional!! Polite, knowledgeable, helpful. I know they know their stuff and I trust their expertise
Great help, great service. Access to parts when you need them fast.
Friendly service and competitive prices.
Staff are extremely helpful and pleasant!
Products are a bit high end.
Everyone was sooo great! Above and beyond. The guys ensured that I knew and would not forget about the 1 month and 6 month free service. Just really attentive and great xcustomer service. I will always buy my bikes here. :)
Very friendly welcoming staff
Very good
Best service in the city. Staff are very knowledgeable, friendly and just want to make you happy.
Good service from floor staff