Customer Testimonials

Andrew did served us very well when shopping for a Brompton bicycle.

Excellent and helpful staff.

Love my new Trek bike. The pick up service and orientation to my new bike was thorough and very helpful (my first bike with electronic shifting). Was able to ask lots of questions and Andrew was very knowledgeable. All round great experience. Thanks.

Very knowledgeable staff!

Knowledgeable staff who do not pressure you to buy, even when you have an “antique” bike. 😁

Very knowledgeable and friendly staff. I really appreciated the extra time all the staff members took to explain the issue I was having while doing my own home repairs. Rather than "up-selling" me to bring my bike in, they patiently helped me to troubleshoot.

Excellent service which really makes one come back.

Quickly ground the on sale item I came in for and provided good service. The store has a big footprint which makes it easy to browse.

Great service done by friendly knowledgeable staff

Fast and vcery competent serice provide on my 'drop in' call thsi past Tuesday! :)

Quick and reliable service

Friendly, knowledge able staff. Quick repairs.

Friendly knowledgeable staff.

The sales representatives are knowledgeable and helpful. I purchased my bike from Westpoint 2 years ago. Last year, I had issues with my bike seat falling down after each adjustment. I was riding by Westpoint and stopped in. They serviced my bike seat at no cost. I did purchase a spare bike tube. I was having a brain fog kind of day. The sales rep chuckled and had to confirm it was a bike tube that I was looking for. He was patient, polite and super friendly. Highly recommend the service, no matter how small the purchase.

I found exactly what I wanted on your website -- a chain-measuring tool (Park Tool CC-4), one that was recommended in a review (https://www.cyclingtips.com/2019/08/bicycle-chain-wear-and-checking-for-it/). In a rush to pick it up on my way to a birthday party, I called the Main St store and on getting a voicemail, I then called the Kerrisdale store morning of march 25, talked to ...(eep, have forgotten her name) who was very helpful, she found the item in stock both in Kerrisdale and Main stores, then I dashed down to the Main St store and even without ordering ahead I was in and out of there with the exact item in under 4 minutes, thanks to Liam. I then presented it to the birthday person, a former bike mechanic, who was delighted. I would have bought it at West Point regardless of price, being a WP devotee (having bought my last two bikes there), but I noticed your price was lower than anywhere else online. So... great value, great service, super-speedy, super-friendly, handy website, multiple locations. Five stars. Thank you! You can quote any part of this as by Nancy B. (i.e. please no surname, though for your own purposes it's Nancy Barker).

Excellent service and products reasonably priced.

The staff are very helpful & knowledgeable. I’ve always received great service at this store.

friendly and knowledgeable staff

Very good experience with service package for my bike. Staff were very responsive and professional

I like Trek bikes.
Your store has good selection.

Great customer service

I was blown away by how quickly the service on my bike was completed. I also found the team knowledgable and patient to explain all the details.

You have the best bike mechanic!

Attention given to problems with my bike. Friendly approach by technicians.

I greatly appreciate the ever friendly, helpful and highly skilled staff at West Point Cycles, Main Street. Thank you!!

Service department were great. The repairs came in under the estimate and they were done on time. They even replaced my rear light at no charge!

Everyone is extremely friendly and accommodating. Also my bike feels wonderful since the service

Great service every time I visit! The staff are always very helpful and polite. I trust them to tell me what’s best for my bike.

Top notch service! Very friendly, polite and professional staff who explained everything done to my bike in detail. Very impressive experience.

Dean Moulton
Zoo On 4th Hair Salon

Welcoming, interested, knowledgeable and professional.