Customer Testimonials

Prompt service. Staff are very informative and explain the service well.

Friendly, honest and timely service from a team that likes bikes and riding.

I love the positive vibe and attention to detail.

Great discount

Always very helpful, knowledgeable and friendly

Always very helpful with good advice and recommendations, and willing to do extra little things like pumping up my tire and tightening the kickstand while changing a flat tire.

Great range and customer service. Really appreciated staff going out of their way and double checking inventory for a non-quick release front basket on my behalf.

I really appreciate the friendly, helpful and efficient staff. I feel confident that my bike is being serviced thoroughly and expertly.

Excellent service as always!! Staff are knowledgeable, friendly and very helpful.
Thank you!!!

Staff is always friendly and incomparably helpful!

Good quality and reasonable prices.

Andrew, Joko, Randy & rest of staff ALWAYS great service & very accommodating.

The person who helped me was incredibly kind and offered me detailed instructions on how to use the pannier which was very helpful to me. 5 star experience!

Solid product list, not expensive but what you carry is good. Service was prompt fast and lent me some bike parts to test them. Glad to be trusted and help me get the parts I need, which means I can make expensive purchases with confidence.

Thank you

Good service. Helpful people.

Very helpful staff.

Randy was excellent. Knowledgeable, friendly and very professional. He really is a great sales person. His passion shines through!

they opened their doors early, an hour and half, for me. I was so pleased with them I bought a bicycle.

Exceptionally helpful, friendly and knowledgeable.

Consistently good. What more do you need?

Excellent customer service.
Exciting new bike day with new Trek Checkpoint ALR 5

Honestly, every time i have been in - the item i needed wasnt in stock. BUT staff were helpful in identifying what i need, and either ordering it or redirecting me to somewhere i could get it. staff are always friendly and helpful, even for those of us who probably ask super dumb questions because we aren't deep into the cycling world.

Service was great. Went through a brief run down on what my needs were to assess the most suitable bike for me.

Very efficient, courteous, no pressure by sales staff.

I'd definitely recommend West Point.

First name removed :)

You’ve got the best bike mechanic in the city.

Very helpful staff with great recommendations :)

Excellent communication and the staff verified that I really did want a 73 x 113 bb vs a 68. Appreciate the check! Also called me because one of the items was phantom stock, refunded came back quickly.

I was greeted immediately u-on entering the store. I have complete confidence in the maintenance guys - they fix what needs fixing, and the fact that I had made an a—ointment meant that I had my wheels back in less than two days.

I loved the passion of the staff and their wiliness to help. Fantastic customer service with excellent people skills. Made me feel very comfortable and will definitely be back.

Friendly and knowledgeable staff that took great care when handling My high end road bike.

An unexpectedly high level of customer service.

Fast, friendly, helpful and thorough service!