based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt , friendly and quality service!
Ron Homan, Mount Vernon, Ohio
They do I right the first time, every time.
Y not always strives to make repairs and find solutions to bike problems in a speedy manner. They are always helpful and get me back on my bike in no time.
fast, friendly, proficient; one of my favorite places to do business.
Great selection and customer service
Attentive staff and great products.
Dave is super nice!
First class service! Took my road bike in for a tune-up recently and it was complete in 1 day! Thank you!
Good selection of items ,Friendly staff, and easy access to the bike trail.
Good people.
Professional bike services at a reasonable cost.
Very good service
East to find the parts and components needed.
I feel like I have friends that are professionals and like helping me with my biking needs.
Always helpful, courteous, and a friendly face right off of the B&O trail
Good variety and good quality.
Great selection of bikes and equipment. Very knowledgeable and helpful employees.
Y-Not repair work has always been reliable and done in reasonable amount of time. The work has been done very quickly when I've needed my bikes for races or travel plans.
I realize you cannot control backorders from your suppliers however, I'm confident there were others ways to get the parts my wife ordered. To get repeat business you need to try a little harder.
The knowledge
The gentleman who helped me was very kind and willing to help me purchase a gift for my husband.
Sally V
Friendly people and good stuff
It was nice to go to a brick and mortar store and interact personally. The store personnel were kind, knowledgeable and helpful. That is such a plus today.
Always have the parts and supplies I need.
He was very knowledgeable. Answered all my questions. My new ebike is exactly what I was looking for.
There is nothing I don't like!
Friendly, knowledgeable owner and staff. Always have a good selection of bikes and accessories. Service tech's do a great job taking care of my bike issues.
Every time I have stopped in they acknowledge me right away and if busy with another customer let me know they will be with me shortly.
The location is right by the trail!
They are nice, selection is good, prices are fair and you cannot beat the service.
Dave makes my 1986 bike feel like a new bike!!!! Thanks Dave!!!
Great service every time I visit.
Owner very knowledgeable about all trek products.
Service is excellent.