based on 1303 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, good mechanics on duty
Always amazing service!
We were very satisfied with the service we received from Sophia (I think). She answered all of our questions.
Fine selection
Expert technicians
Great people who care
Very reasonable prices for bikes and great service
You were nice, helpful, only fixed what was broken, didn't try to upsell, effective, efficient and personable!!
Definitely worth the drive! I will be back!
Friendly people. Always offering good deals
Friendly people and unbeatable customer service
Very good work on our service on both bikes.
Great customer service
We’ve had three bikes built, very quick excellent service, kind caring. The help all our needs. Great guys to work with.
staff is very helpful meeting our needs
Friendly atmosphere and service.
Friendliness of the staff.
Prompt service.
Plentiful supply of supplies.
Ok to share this, as long as you can simply initial the last name as in: Gregory D
Friendly service!
The store has a lot of products
The customer service was great. The young lady who helped us rent a bike and the nice man who helped us with explaining how to control the bike were so friendly and helpful.
It was a great experience and am looking forward to doing it again.
The service! And the price was lower than the big box store for the same item.
They replaced my front tire; the tread wear indicator was showing. Good quality tire, reasonable price, done quickly, nice people.
Always polite and service is well done.
Friendly service, the guys all know how to fix a bike.
The variety of bike they have. When someone ask me were I got my bike it easy to talk about. Y-Not!!!
We rented 2 e-bikes for 4 hours and had a really great time. Would definitely recommend Y-Not for a fun activity
Great selection!! Courteous and knowledgeable customer service. Good value for the money.
Great customer service
Sophia greeted me with a smile and in less than 10 min I was out the door, with my helmet, seat adjusted properly, on a 22 mile ride on the B&O. The electric bike I rented made the journey almost without effort. I HIGHLY recommend Y Not Cycling. Friendly, knowledgeable and easy to get to!
The owner is very smart, nice and reliable
They did a great job repairing our bike, the work was done great, quickly and at a reasonable price. They are also friendly and great to work with.
Brad and Amy
Sophia was knowledgeable and very accomodating, while addressing my questions regarding the different bike options. It's great being able to test drive the bikes on the bike path. Really helped me narrow down my choice of which bike I wanted to purchase.
Very helpful
Very easy to deal with. Good rental equipment and very friendly staff