based on 1293 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and thorough tune up!
The products are quality, the service is great, and the employees are always very friendly and helpful!
My go to bike shop! Reliable service. Quality gear.
My aventon “Sinch2” is perfect
For me. I had a HIMIWAY E-bike when I lived in florida but was destroyed ina hurricane this past year. I never thought I would find an E-bike comparable but I did. Sophia is a great promoter of e-bikes at the store and highly recommend her and YNOT! Thank you
Friendly and Knowledgeable
First time there and the service was outstanding.
I brought my bike in for a tuneup & they did a wonderful job! Cleaned the bike up too.
Have known the Y-Not name for over 50 years!
Wonderful bike service packages. Bike always comes back looking and riding like brand new.
The Staff is top-notch! The young lady, that took care of us, was very knowledgeable, friendly and professional. She assisted in a way that kept us at ease and without any pressure.
Quick service and high quality
Friendly, knowledgeable, quick service, good price.
Sophia was super nice, answered all of my questions helped with a few recommendations and made the purchase as easy as it could possibly go.
Good products. Trusted services. Knowledgeable. Nice folks.
The staff is very helpful.
Full line of bicycles and accessories and convenient location right on the bike path. Plus Sophia does a great job there taking care of you when you need something friendly and knowledgeable!
everyone was really cordial and helpful.
Quick service! Got me back on the road!!!!
Just picked up my bike and it’s running beautifully and shifting better than ever! Thanks Eric!
It's nice to have a well stocked bike store in the area!
Quick, reasonably priced and local
Great custom services available. Wheel straightening especially helpful. Always super friendly and help you find what you need.
I have already recommended y-not to multiple people. I have told them that for the price you get a TON and service you won't forget. I am so happy I was able to trade in my old bikes for a new one and I was assisted by Sophie who was really helpful and made purchasing the buy easy and fast. I saved so much money going here and I haven't stopped riding. Sure you can buy a bike from Walmart but you won't get this kind of service NOR will you get the quality and speed of a special order. In the same week I ordered the bike, I got it. No hassle. Also, they give you a manual on how to use and care for the bike with a coupon for a first free service. I will 100% go back to buy more accessories. Just go buy the best bike you've ever owned and keep it for years from Y-Not. Absolutely 100% worth the money and drive.
Working with Dave was excellent.
Love my new Verve 1 EBike.
The customer Service at Y-Not Cycling in Lexington, Ohio is superb! They go above and beyond to answer questions, provide assistance, repair and maintain bikes, and are fair in their pricing. I highly recommend Y-Not Cycling in Lexington, Ohio.
Great customer services and very knowledgable. Highly recommend
A good local shop that has knowledgeable staff, and a decent selection and prices for its size.
Knowledgeable and friendly salesperson. Good pricing and selection. I'm looking forward to the support on my new e-bikes.
Professional attention to details.
The selection is great, I knew what I wanted and they had it in stock on sale. Friendly.
Sophia! What a gal! She will help you 200% I went in there not been on a bike for 30 years! Was bought a Etrike and went to her for help! AMAZING SERVICE! Kind person! VERY VERY VERY HELPFUL! A wonderful asset of information!