based on 363 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sophia was very helpful & friendly did a great job!
They were pretty quick and did a great job getting my bicycle ready to ride! I really appreciate the job they did! Thank you!
Great job explaining tune-ups and new gear
Very good service and answer all my my questions .
the staff was great! Friendly, informative. Did a great job on our bikes!
Excellent timely professional yet small town friendly service. Knowledgeable about everything cycling related.
Honest customer service
No pressure sales
Nice selection of bikes
Fixes my flat tire quickly and cheaply. Dave should raise his prices for his hard work - seriously, $25 is very cheap and I expected to pay like double that
Great service.
Great customer service!
My wife and I enjoyed our experience in our recent purchases of two catrike recumbent bikes.
Everyone we dealt with was very helpful and there was absolutely no pressure. Eric was wonderful to deal with. He answered all our questions and let us try different bikes until we decided what we liked best. We would recommend Y Not bike shop to anyone who wants to purchase a bike.
Very fast and good service for good prices. The staff are always friendly and helpful.
Knowledgeable and friendly staff. They have taken care of my cycling needs for many years.
My children are thrilled that you took the time to fix their bikes! Thank you
Everything.
On time and very courteous love the people
Quick service and friendly staff
Very nice people to work with… Fast service…And good products .. All in all would recommend. !!
Easy to rent and a fun bike ride!
You have a well stocked store and your service staff is knowledgeable and friendly.
I have enjoyed the training sessions hosted at your shop on flat tire repair and basic road repairs.
Knowledgeable staff, great selection of bikes and accessories.
It is local and in a good location..
We got our bike fixed quickly and not too expensive. Thank you
They fixed it properly the first time and were fast. Very friendly and helpful. :-)
Great service! Love your shop so clean, organized.
The personnel was very professional and knowledgeable. Friendliness is always on the very top of my mind when I visit new places.
Always helpful and fast service
Friendly and helpful.
Dave was very friendly and helpful.
I called ahead of visit trying to locate parts/service for an 8 yr old exercise bike. I was informed that parts were not available, so I asked if you had exercise bikes and what was in stock. I made a trip to Y-NOT in Lexington and got the same professionalism in person, as on the phone. I was taken to the bike on the floor we had spoken about and able to ask questions, that were answered to my satisfaction, able to sit on the bike and check it over for updates from my older bike. I asked about delivery and pick up of old bike and was fully accommodated since that was out of my realm. I appreciated the time taken with me in fulfilling my exercise bike needs. Thank you for accommodating my needs and this was the first time I have been to Y-NOT. I look forward to delivery on Friday/Saturday.