1035 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast friendly service!
Staff was very helpful, able to fix the issues I was having without any problems.
Good, knowledgeable and helpful bike shop.
Great Service and timeliness!!
Dependable
Great customer service and very professional.
Great selection if products. Everyone is ready to help and always listening. This is great place
Friendly and knowledgeable customer service.
Totally trust the staff and products from Y-Not! I bought my 20-year old Trek there and they have helped me keep it rolling ever since.
I stopped in recently for the first time to get a bicycle tire repaired. The young man who assisted me could not have been friendlier or more helpful. He was able to take care of it immediately so that I could take the repaired tire with me. I have a second tire to get repaired and I will definitely go back again.
The people are awesome!
Great service! Very knowledgeable.
Trustworthy
Location.
Great local bike shop. Locally owned..knowledgeable staff. Quality inventory.
Always polite and knowledgeable love the products
I picked up my bike today and I felt I should have taken a test ride to make sure everthing was working okay before I took it home but the young lady working didn't offer it. So sure enough once I got the bike home had to put air in both tires Which I felt should had been done at the shop.
On my test ride through my neighborhood the chain was rubbing against something and making noise so I thought why did they not test ride my bike before I picked it up??? I must say after paying close to $700.00 for my bike which was brand new I am not a HAPPY CUSTOMER.
I suggest in the future you do mandatory bike test rides before customers pick up their bikes so they don't have to make a second trip back to your shop to get something fixed.
Name removed
Staff was very kind and friendly when I called and while my rear inner tube was change. Great experience
I absolutely love the trade program. I started buying the Trek brand for myself, and when my son was about 3-4 years old, we bought him a Trek bike as well. My son is 7 now and we traded his little blue one for a big boy red Trek, we added a bell, a drink holder, and a light for night riding. We also purchased a helmet with magnetized clips! Prevents those awful pinches from a traditional buckle on a kiddos helmet. We were able to apple a credit from the blue trek, and get the red trek, as a sort of “grow with me” type program. The layaway program is a life saver. Thank you YNOT!!
The people are friendly. The service is great. I love my new bike! Name removed
Just moved to Clearfork Reservoir Campground recently. You have a VERY Nice shop.
You will be sering more of me.
First name removed
always great help with my grandson's bike
Very helpful and good selection.
Your staff is friendly, and you guys did a great job with repairing our bikes!
Y-Not has a huge history of being able to fix anything and obtain parts to keep your machine in perfect running order.
Great service and support.
There was miscommunication on my visit.
I was told I would be called when repairs complete. Two weeks later I called and was told my repairers were scheduled for completion two weeks later. The next day I received auto communication my repairs were completed and please pick up bike ASAP. Confusing
I went to shop for a product that I had already decided was likely to be more than what I was willing to spend. I was greeted by a very knowledgeable sales person who quickly not only showed me a version of the product I wanted at a price I was willing to pay but also introduced me to a very useful additional feature on this product that I didn’t even know existed.
I'm visiting family in Mansfield and decided it would be nice to cycle the B&O Trail. The Y-Not Cycling & Fitness bike rentals are affordable and convenient. The rental process was quick and easy. I plan to return as often as possible while I'm in Mansfield.
Got my old bike in tip top shape for a good price!!