Customer Testimonials
Knowledgeable staff. Great communication and would highly recommend. Randy was excellent.
FRIENDLY, KNOWLEDGEABLE, LISTEN WELL, WORK HARD TO FIND A SOLUTION
Good quality selection of products
Knowledgeable staff
Excellent service and products.
Attentive and knowledgeable staff. Still maintains the feel of a local bike shop
Great team
Convenient location and Friendly crew.
The product I ordered arrived on time and exactly as shown on their website. The free delivery was a nice touch!
Good deals, which are rare in the Canadian market. The U.S. always has excellent deals.
I am a new biker, and the staff was exactly what I needed... friendly and very helpful.
Thank you!
I very much appreciated the detailed email to explain the work done. Customer service was outstanding.
Great sale price, easy locations for pickup.
Great service! Thank you
You guys are absolutely wonderful. Providing great service, and going so far as to help me research what parts would fit my dad’s ancient Rocky Mountain when you didn’t have the exact part in stock and ordering in an extra cardboard bike box for me when I was moving.
It’s not exaggerating to say West Point Cycles is an irreplaceable asset to the community!
Thank You !
My 10-year-old Gen 1 Wahoo Kickr trainer had started cutting out and behaving inconsistently for a while. I researched possible fixes and followed all the recommended steps, but the issues persisted. I decided it was time for a new one.
Without hesitation, I contacted West Point Cycles on Main Street via email. Marc responded quickly and efficiently, explaining that he would need to bring one in and could have it ready for me in two days. The next day, I messaged him again after realizing the most current Kickr model was Version 6, and asked him to confirm that the one he was ordering met that requirement. He replied right away, confirming it was indeed Version 6 and that it would be in stock for me to pick up on Friday.
I came by on Saturday and met with Fiona. She is always knowledgeable and eager to help. Her energy, expertise, and engagement — as always — were 100% satisfying! The same goes for Ben and every staff member at that store. Five stars, every single time. Wow!
I’ve been a loyal customer for nine years now and have enjoyed every visit. Please keep doing what you’re doing — you’ve created a customer for life!
Sincerely, An extremely happy cyclist, Norman Li
Always fix the problem without recurrence
Prompt, efficient, and knowledgeable.
Always helpful and informative
West point life!
They are pretty responsive and keep our bikes in too shape
Knowledgeable and trustworthy
Great Service !
Great Service, friendly staff and management!
Every thing
Staff & service is AMAZING!
Highly Incredibly skilled, knowledgable and friendly staff, the only shop in Vancouver that could fix my front brake calliper as I tried at least four other shops before finding them. And now I will be very loyal to this specific location and company. Good selection of parts, accessories, and bikes. Fast turn around on service.
Easy parking out front.
Hello, staff and very knowledgeable. Store is clean. Professional experience.
Pleasant, helpful and knowledgeable staff. Repair work was completed ahead of schedule.
I am very satisfied
Thank you!