Customer Testimonials
Polite and patient. Not everyone is a bike expert so the ability to answer questions without talking down is appreciated.
Friendly Staff & Excellent Service done on my bike, professional and done in a timely fashion
Personal knowledgeable service
Great team at the service department, friendly, to the task and your back on the road or trail again!
Online service was very efficient and I appreciated the follow up in terms of arranging for pick up of the bicycle I ordered
Efficient, friendly service. Reasonably priced
I have found West Point Cycles to have knowledgeable staff and well stocked stores. They have been my go bike store for many years.
Great friendly service, very knowledgeable. Andrew is amazing!
great service and delivery (& sale pricing)
Friendly knowledgeable staff! Excellent technicians!
Friendly neighbourshop bike shop since 1950s.
The staff was very friendly and helpful unlike many other bike stores they did not sit around and wait to be asked a question they came over and asked if we needed help and answered questions we had. Very knowledgeable staff up front as well as in service department.
Great service from knowledgeable people!
Friendly staff. Good service. I'm happy with my bike servicing.
Honest and fast service.
Whoever I dealt with re my sunglasses purchase was very knowledgeable and helpful.
Our family has been shopping at West Point Cycles since we moved to Kitsilano 21 years ago. They have been our go to for everything bikes for my husband and I, and 2 growing kids. From Chariots (to tow infants/toddlers) to kid balance bikes to many sizes of bikes as kids grew, they have never failed to provide excellent service to keep us all riding! And, they just helped me purchase a new dream bike to keep me riding well into retirement!
Staff are all friendly, helpful and knowledgeable. Owners (Tim and Sara) are lovely local Vancouver west side folks. Love supporting our neighbourhood small businesses, especially one like this that is so worthy of support. Can’t recommend highly enough!
Andrew was fantastic help answering my questions and guiding me to the best bike for my type of riding. I have been very happy with my purchase. The first day I took it for a 100km ride and handled perfectly.
Recommend West Point Cycles if you’re looking for help in finding the right bike.
Very helpful and knowledgeable
Best people in the biz!
Excellent service, both the quality of the work and also accommodating.
Knowledgeable staff, reasonable orices
Bob and James are great
Our experience purchasing a bike for our daughter at Westpoint couldn’t have gone better, Fiona was excellent at sizing the bike for my daughter and helping her find the one that suited her the best while also keeping it fun and engaging for an 8 year old. She did a great job explaining the bike to her and also making us aware of the various promotions and options that could be added to take advantage of the 15% off with new bike purchase. We now have a very happy birthday girl who has been off on her bike every day since she got it. It’s the reason we keep coming back to WP for all our bike needs.
Service was excellent! Great advice
Very friendly and helpful staff. Angar was very informative and patient answering all my questions. After purchasing my bike I was pleased to find out that I get two complementary tune-ups within a year.
Excellent service, and knowledgable and courteous staff.
Good prices, good communication with customer and willing to suggest other equivalent items or better for same price when out of stock or refund.
Free service and discounts for all bikes.
Modifying order by email
Friendly and helpful staff
Your staff is very friendly and helpful!