Customer Testimonials
Angar at the Langley Store was very helpful and great to deal with.
Friendly, knowledgeable staff and reasonable pricing for all things bike related. Exemplifies old school welcoming customer service.
Easy and helpful
I very much appreciated the care and attention that went into servicing my bike -- determining which replacement part was most appropriate and getting my bike back to me as quickly as possible. Thank you!!
Friendly knowledgeable prompt service
I have found the staff very polite and accommodating. I told my daughter that after riding for around an hour my shoulder blades would ache. I once asked if my handle bars could be raised, but apparently they cannot. She said I should have been sold a bike that fit my body better.
Great store just low on stock
Staff is knowledgeable and friendly, best shop in Kerrisdale and arounds
Staff was very helpful
I ordered the wrong pannier bags as they were too small for my needs. I checked on your website and you had them in stock at your main street. I went there and the clerk quickly and efficiently helped me return and then purchase the larger ones. He was very knowledgeable and the process was quick and efficient. I was very satisfied.
The salespeople are knowledgeable & fun & easy to talk to. They know their product & offer suggestions. Very nice group of people
Andrew went out of his way to find me a tire in time for a trip that I am taking. I trust what your people say and do.
Mark and the West Point team at Main Street are the best. I could sometimes save a few dollars by doing it myself or bringing our bikes somewhere else but the extra expense is worth it.
Amazing staff. Amazing!!
Bob helped me find what I needed.
He listened and matched my need perfectly.
I have had previous experience, for product and service, with West Point Cycles Kerrisdale and will undoubtedly turn to them for future needs.
Quick and reliable Service
Personnel friendly, informative, and educational!
Jessica was quick to fix an issue with an order. Great customer service!
Customer service was excellent and very informative
Kevin worker wonders on my bike and went the extra miles on internal cable routing and brake alignment and delivered right on schedule
Very helpful, managed to fit me/bike in early and super quick!!!
Thank you!
Service was friendly, capable, and fast.
Great selection of bikes. Informative and helpful staff. Met with Gurleen who made us feel very comfortable in trying out a number of bikes and assisting us in making the right decision. Thank you.
Timely and professional service
Great product and the staff was very helpful.
The service, information and expertise that Bob provided made the whole purchase process seamless.
Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.
Great sales team at the store!
Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.
I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.
I bought a jacket that was on sale and needed it before the 24th, so I opted to do a pick up at Main St. I was so happy to see that Raine was working there as I know them from the West 10th location near my house. As always great service and cycling chats.