Customer Testimonials
Very friendly, helpful staff experience at the Langley store.
Knowledable staff. Friendly and honest. Reliable repairs.
Excellent customer service
Great customer service
Great service, quality bikes.
Service has always been courteous and friendly.
Always friendly, excellent and efficient service - great staff!
Very helpful and considerate staff. I was treated with courtesy and consideration while my bike was in for repair and I would not hesitate to recommend West Point Cycles to friends.
Fast service
Great turnaround time for bike service and quality work every time.
Good group. Friendly, knowledgeable and been around a long long time. The shop is well stocked. For items not in stock, they can get quickly from one of their other shops in town.
Awesome, friendly staff and service!
A reasonable selection of Assos products ... although it could be larger.
Very friendly and helpful staff.
The fact that West Point Cycles recycles bicycle tires and inner tubes.
You almost always have the parts I need in stock.
Oliver helped me with choosing the right shoes for perfect fit and comfort!
It was nice being informed both by phone and email about an item on my order that was out of stock. WPC still shipped the remainder of the order out regardless of the minimum requirement amount.
Extremely helpful, proactive in finding and suggesting a solution, and willing to go above and beyond.
Unlike another bike store I visited the day before, no sense of pretentiousness.
Great range of products always reasonably priced!
your very considerate service, the many who helped me were just fantastic in
all the ways that have left a positive impression! Thank you . First name removed
Friendly and knowledgeable
Staff were friendly and helpful both when I dropped my bike off, and picked it up. I appreciated being able to have my bike repaired/adjusted within 48hour compared to 2-3 weeks I was quoted elsewhere.
Good communication.
Dave, Jeff and the team at West Point Cycles west 10th store have always provided excellent customert service and support. Such a pleasure dealing with them all. Thanks everyone!
Bicycle options were very good and the service was excellent - not too pushy but knowledgeable, efficient and kind. Thank you!
You're friendly. You sell and service Brompton.
Generally friendly service. There was someone there last year who seemed just seemed to want to upsell on maintenance but previously and recently happy with service.
Knowledgeable staff. Helpful to solve issue
Products are great tho sometimes low on stock.
All service persons have been more than helpful & always with great attitude & suggestions.
Very helpful staff. Work done quickly
You guys did a n A-1 job on my Norco bike; the brakes are now fabulous, the rear wheel doesn't wobble, --it's a big improvement over the way it was in 2024. once again, I say "Thank You"!!- Bill Beck: Email address removed
In store stock availability and helpful servic