Customer Testimonials
Awesome service from Nolan, James & Derek at the Kerrisdale store! Had 2 of my bikes in for a winter tune-up.
Friendly, knowledgeable and honest service with quality bike merchandise. Would definitely recommend.
Peter Kletas
Everything
It took me some time to find the correct Trek bike for my use, size and comfort, Gurleen was above and beyond with her technical knowledge, follow up, patience and overall customer service approach. A good group of people in the Langley facility, Andrew was also super helpful in working with me; I will recommend your team to anyone I know interested in cycling. Thank you! R.
Excellent service as usual. Thank you for your top notch customer service! Best in the city. I’ve been to lots before I found you guys.
I feel beautifully taken care of at West Point Cycle. My bike was ready sooner than I thought it would be, and it feels great to get back on the road with brakes that feel safe and secure.
My first time into your store, had wonderful help, very friendly!
Great service and knowledgeable staff . I have a road , gravel and triathlon bike and they all go to the Main Street location for service . Wouldn’t consider bringing anywhere else
Thanks for the support!
So happy with the service I received in getting my bike ready for tri season, highly recommend!
Good service
Good estimate of costs
Good communication
Prompt maintenance and repairs
Salesperson was friendly and helpful
We used to live in Kerrisdale and know West Point cycles well. We moved out to South Surrey 8 yrs ago and haven’t had much luck in getting a good consistent fix on my son‘s mountain bike. We took advantage of the maintenance sale and the team was excellent in assessing what the issues were, fixing them and then coming in under budget! Super happy! The service was a 10 out of 10 and we know the way we ride mountain bikes if we will be back again. Thanks Bob and the west blvd team!
Very helpful & knowledgeable staff
Oliver, the mechanic was super knowledgeable and had by bikes back in working order sooner than expected. Will def be coming back
Everything about the service was good.
So far so good. Just waiting for the delivery. Follow up system is perfect
I trust you taking care of my bike and enjoy the friendly service.
Very helpful in finding what I am looking for
For my annual bike check, I got a good evaluation of the needed repairs with a focus on safety aspects. Maintenance done on time ( almost!) and done professionally.
Local, knowledgeable, concerned cost effective
Efficient & friendly online pickup
Great service and bicycle.
Very friendly & helpful staff. Good service.
Very helpful and knowledgeable
The yearly tune-up is a fantastic opportunity to ensure the bike is in good shape and safe. The services are excellent and helpful.
Reliable and expert service from friendly staff.
You have a good selection of stock and the price is good . Most of all the staff is great , friendly and knowledgeable.
Very friendly and accommodating. Good prices from promotional sales and located close to my house.
Fantastic customer service:)
Excellent service as always!