Customer Testimonials
Good service
Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!
excellent service
pleasant and helpful staff
Very helpful person at the counter with respect to getting a new saddle for bike.
Recently I had a late invitation to ride a leg of the 2026 Kluane to Chilkat bike relay in the Yukon. I needed a quick tune, new tires, pedals and clip-in shoes. In spite of this request coming in a very busy season for bicycle retailers, Bob at Kerrisdale fit me in and had my bike tuned and ready to ride in two days. I've been a long-time customer of West Point Cycles (bought my Trek road bike from the location on 10th, I think, about 20 years ago), but I hadn't been in the shop for a few years after a hiatus from riding. Bob and everyone at Kerrisdale didn't know me at all yet treated me with utmost respect, offering friendly, knowledgeable and speedy service. 10/10 for this shop.
Staff is very friendly and helpful.
Trek bike very good!
Very good customer service. Good maintenance work.
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The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks
Great service at a fair price.
Personal attention. Knowledgeable. Very flexible
Fast, efficient, and honest about up front repair costs
good choice of components but more importantly the staff are knowledgeable and friendly, that's all a customer wants
Good service, reasonable pricing, team is very helpful
Smile, feel welcome. And the service and finding the solution 5 stars.
I appreciated that you were able to fit in a child's bike maintenance for me at short notice since I was only in town for a limited time. Thanks for being flexible and for doing a good job!
Friendly service with a smile.
Great service, good people and great results.
Staff and bikes are amazing
Very helpful and solved my problem immediately
Very friendly staff. Got my bike in right away, fixed the same day.
Good quality products and great customer service.
great service and staff.....
Beth was so helpful!! Great technical knowledge and expertise that I don't find at other shops. Very positive experience! Thanks Beth!!
excellent team who took an extra step to help with my purchase and made sure I was happy with it. I appreciate the help from Randy and Andrew at the Main St. store and another girl I spoke to on Sunday at Langley store, but I didn't catch her name.
Great service from the team. Always happy with the work they do and knowledge. Thanks Eddie and crew.
Very helpful staff. Item was transferred to Langley as promised on time.
Friendly knowledgeable service!
Bike techs are spot-on!
Excellent service, and wonderful staff 😊. I always leave West Point Cycles with a big smile on my face 😁. A BIG THANK YOU 🙏 🤗.