Customer Testimonials
friendly efficient staff
I like how friendly the staff is and I do not feel like they want to rip us off at services, so when bike does not really something they tell you not to do it yet.
The quality of service and the friendliness of the staff.
Very fast delivery
Good service person
Competent, timely and professional service for repairs and maintenance.
Your mechanics do a thorough job. Everyone seems quite knowledgeable who I talk to.
Conveniently located, attentive staff, good variety of product, solid mechanic service.
Great people
Over the years, I have found your staff very knowledgeable and friendly.
Hands on; friendly; experienced; totally professional
Trust explicitly
Been cycling for over 60 years and they are the best 👍👍🚴♀️
Extremely knowledgeable and kind staff
Professional service
Great staff, super helpful!
very friendly and knowledgable staff, customer service is their priority.
Please thank James and the team for renewing the life in my SuperSix.
The bike looks and feels like new.
i am impressed at the effort that went into the repair and how well it cleaned up. I have my old friend back.
Thanks again.
Michael
I liked the youthful vibrant and nuanced knowledge…there was mostly young woman who were passionate about cycling and cyclists…it was a pleasant experience
Great service. Knowledgeable staff on Trek bikes.
Very knowledgeable staff
I know when I go into the store that the products are fine, because everyone who works in the stores cares, so they wouldn’t be endorsing second rate products.
I have bought my last three bikes at West Point and have been satisfied each time, so that is why I return. The staff is friendly and interested in their customers. The last servicing and repairs I had done were fantastic and my bike is now considerably better and quieter on the trainer, and I assume outside, too, (once I move outdoors).
They responded to a phone call to clarify something, and remember their customers.
Andrew was amazing. He was friendly and knowledgeable and super helpful.
Work was done quickly.
staff is very kind
The mechanics are friendly, helpful, and knowledgeable. They don't look for issues that aren't there and they listen to concerns I have and make adjustments that help make my rides better.
Friendly and prompt service
Always helpful to discuss all options at whatever level of inquiry. Always friendly to talk through recommended service while evaluating, and recommended service I find always thorough and realistic. I have learned many useful things from them.
Prompt efficient knowledgeable and friendly
available;
generous with service, repair timelines and pricing;
knowledgable regarding gear;
experienced staff are able to advise reliably and thoughtfully to this newbie cyclist.
Great service and knowledge , I would recommend visiting to anyone that enjoys riding .
Great products, knowledgeable and super helpful and friendly staff.