Customer Testimonials
Tim and Sarah. And Trek bicycles.
Good product, good price and fast service!!!
Love my new cycling shorts.
Excellent and quick service. My shorts arrived in 3 days.
Competent friendly service. They did not try to upcharge me.
The staff are friendly and professionally. They did a fantastic tune up on my bike. I have been coming to West point for years. They never disappoint!
West Point Cycles has a great selection of bikes. The staff were pleasant and welcoming, helpful in answering questions and offering information on options.. They made their recommendations on what would be most suitable for my needs in a non-pushy way. The decision which direction to go was a process and they encouraged me each visit to take a test ride. Following up with emails on availability of accessories, and after purchase checking in to make sure all was going well with my new bike. I found the customer service was top-notch. As an added plus, no one else in Canada was offering such a competitive price on this particular bike. I am loving my beautiful new Electra Vale Go!
Great service
I love you guys! Andrew is the most delightful, professional and polite. Not to mention I always have excellent quality attention and service, and am never talked down to (even though I am a fairweather biker). 10/10.
Polite and professional services - the work was done on what we agreed, and I took the bike for a ride and it was all smooth, quiet, easy shifting!
Staff are very professional and knowledgeable!
exceptional service and knowledge thank you
Jerri
friendly service
Excellent solution to my kids broken bike brake
Your staff on Saturday last was both civil and helpful
I always find staff very helpful (great advice is provided) and whenever I’ve had you tune up my bike, it’s come back a pleasure to ride :)
Knowlegable, helpful and very upbeat
I have had nothing but great experiences @ West Point. They always have the products available when I go in to the store. Even the TRICKY PARTS !
A special Thanks to Bill for helping me just recently, as he found that TRICKY PART and helped me sort out the rest of the issues.
I needed special parts on short notice and he came through finding the item i needed.
All of the Team at the Store have a wealth of Knowledge, and It's always a pleasure dropping in.
But
It's always hard to leave the "Candy Store" without something extra.
Thanks again, Kenny
There was a good selection of new bicycles and repair parts for my bike.
The staff are phenomenal. I always feel very well treated and taken care when I come into the shop. Also, the yearly service specials and trek fest $20 is such a cool thing to offer your customers. Keep up the great work!
We bought two items and the service was great. Thank you John F.
The staff are knowledgeable, friendly and competent. They recommended a bike that I am more than ecstatic with and have given me tips and tricks and lots of patience to give me the confidence and joy to go out onto the crazy streets of Vancouver.
Whether it was Bob, Nolan, John or Jasper they’ve made me feel like their favourite customer even when I may have been the most annoying one.
I have enjoyed the great service and knowledgeable sales staff for years. I am a huge fan of Trek bikes and West Point has really gone the distance for me many times.
KNowledgeable and friendly service - don't feel rushed or like you are asking dumb questions.
The fellow who helped us at the store was very friendly and did not try to upsell us.
I purchased my bike from West Coast Cycles and continue to be very satisfied with their ongoing service.
Friendly and helpful
Rayne deserves a raise
She did a fantastic job
The free bike clinics are awesome and great service for the community. Mitch was helpful with fixing my brakes and very happy to share knowledge.
Honest service
Great people and service!