Customer Testimonials
i believe it was Beth a technician who reviewed my old bike, measured the chain, replaced the bell and found out the saddle stem needed replacement. very thorough look at maintenance. picked bike up 1 day later fully satisfied.
Friendly, attentive and helpful staff.
Had the fenders I was looking for and staff was great. Greeted me at the front door, helped me find what I was looking for and explained the different options
The service was top notch amazing.
The staff member who served me was banging! He was so polite, so enthusiastic, and friendly.
Couldn’t have been better in anyway!
West Point Cycles and the people who work there are great. Forever helpful and patient, not bike snobs but at the same time very knowledgeable and pros. Whether you're a rookie or a pro you will find the help you need. Couldn't recommend them more, my go-to shop.
Service has always been great. Employees very friendly and helpful and always remember me as well as bike when I talk with them. When asking about repairs many options are given according to how much I could afford and what priorities are. Repairs are done in a timely manner and usually done earlier than timeline given. Amazing overall service and recommend to any of my friends.
Very helpful staff and seem to have most things on hand.
I got the exact bike I wanted. It had all the features i was looking for. Your staff are very knowledgable. I have had lots of questions and come back a couple times and I have appreciated all the support. Ethan, Gurleen and Andrew all helped me. Great staff.
Everyone is very knowledgeable and willing to communicate in a friendly manner.
Well packed for shipment. The thank you note on my invoice was a nice touch. Cheers
Always knowledgeable and helpful staff
Friendly and helpfull
I always feel very comfortable in the store and have nothing but great experiences when interacting with a representative. They are always engaged, helpful, patient, and knowledgeable.
Thanks,
Greg
Your staff were super knowledgeable and helpful. You had stock and were willing to build up a bike on spec that I would fit it / like it. Ethan in particular went out of his way to answer all of my questions and took the time to educate me on electric bikes. A great buying experience overall.
Services are awesome and products are great
Very friendly and helpful
the ease to order and products were available.
Friendly and helpful
Responsiveness to service needs are great and timely
Quick, competent and friendly
Very friendly and approachable team members. Great and timely service. Highly recommend!
Good variety, friendly knowledgeable staff
Timely service
Great products and very helpful staff! An excellent place for all your cycling equipment.
You guys are great
Prompt , honest and a complete pleasure to deal with!!!
My parents bought my first bike from west point cycles and I'm 66 years old now.Always has been go to bike shop in point grey neighborhood . I don't live in the neighborhood anymore but when I need parts etc for my bike I still go to the point grey shop.staff always friendly and service and repairs are fantastic.
Good helpful service
I went to the West 10th store for a Mirrycle mirror, but there were none. (I had checked online and it said the mirrors were in stock.) The store was too crowded with bikes to walk around in easily, and was busy and chaotic. No one checked in with us to help, so we approached someone and asked about the mirrors. She checked and said the other stores had some. I asked if they were then going to bring more to the store and she didn't know. It would seem to me that the store would want to replenish its stock, no? Very puzzling. So the next day I went to the Main St store. It was calm and I was greeted immediately and helped. I got my mirror and I asked questions about the locks. The guy was extremely knowledgable and helpful. The difference between the stores is night and day. Granted, the Main St store is bigger and not so crowded, but it was a much better shopping experience.
Great staff, helpful and friendly
Good location, nice team, pleasant and good selection of bikes and accessories.