Customer Testimonials
Customer service was great
Very knowledgeable and friendly staff.
Couldn’t fix my wheel but were honest and helpful in helping me find a solution
Good selection, helpful staff and close to home.
Great staff, very attentive
Good service and knowledgeable staff.
Sales men are friendly and knowledgeable
Prompt Friendly service. Range of products.
EXCELLENT service!!
Staff are VERY KNOWLEDGEABLE, and VERY HELPFUL!!
They go out of their way to assist you!
Service and repairs are top notch. Always satisfied. The customer service is unbelievable. Every person is wonderful to deal with. Always feel like you’re a being taken care of. Shout out to Marc who I’ve dealt with a lot. Amazing guy.
I have always found them to be efficient, the job is always done well, and timely.
It was prompt, efficient and friendly.
The young woman I dealt with was really funny, and very nice. It was a really nice trip to the bike store!
Good selection of top brands. Easy on-line shopping and good turn around on delivery.
Quality
Great sale and glad to be able to test drive the bike
Always helpful and friendly service,
Thanks, First name removed B
Excellent service, great quality brands and products!
Very friendly staff and great knowledge about thier products. Kerrisdale location is my favourite!
Great service and knowledgeable staff.
Tim’s service and honest advice was exceptional and 100% focused on finding a solution for me versus selling me something. Incredible service ethic and customer service in an age where this matters most is is experienced least.
A classic, long established bicycle shop. Very knowledgeable staff and efficient service. I would recommend this appreciated neighbourhood business.
Good deals on trek bikes.
Very friendly and helpful. Fixed my cassette problem immediately.
Expert advice and timely service, great customer experience.
Professional, honest and reactive service that is aimed at meeting the customer needs rather than simply making sales. This is epitomized by the 30 day ability to return products that do not meet our needs.
I have no fear of being ripped off and have experienced the team (Andrew, Fiona, Teressa, Marc and Randy) to be genuinely interested in our cycling wellbeing.
Mark and Natalie
Friendly helpful and quick service; in stock item at a good price
I went in to buy a pair of cycling shoes. I found that the staff was very attentive and i was provided with outstanding customer service. The shoes i wanted weren’t available in my size but they were brought in for me from another location. I was able to return to the store the following day to pick up my new shoes. I found the staff to be very friendly. helpful, knowledgable. competent, and considerate.
I appreciate that the staff were responsive when I called them with questions and concerns about my shipment, and that they accommodated a short extension for me to return an item because I live very far from a location and work during the week.
Great service. Friendly and knowledgeable staff.