Customer Testimonials
Friendly and helpful staff
Gurleen was very helpful and answered all our questions in great detail.
The service team was friendly, efficient, and knowledgeable. Thanks!
Great customer service. Thank u Fiona!
Love Trek products.Staff very friendly and eager to help.
Service work performed well. No complaints!
Friendly and knowledgeable staff. Didn't try to upsell. Offered to install the part on my bike for me.
Service was always prompt and professional. Staffs knowledgeable and able to answer questions when needed. Thank you as always
Staff was fantastic. Engaging. Thoroughly knowledgeable and passionate about bikes. Not phoning it in. I know anyone can be hired to be polite and training in the basics of bikes if they're not already a live-breath-eat-cycling person. That's typical of specialized retail. BUT ... the staff in there are ACTUALLY really into bikes and you can't fake that. I want to single out one gentleman ... I'm sorry I forget his name ... the dude with a very long beard. 100/100.
Very friendly and customer friendly attitude. Will definitely be coming back.
Personal attention
Service is top notch every time! The staff is friendly, always eager to help and exceed expectations when issues do arise. Great job West Point Cycles Langley!
Package arrived, complete and with no damage along with a nice personalized note which was appreciated.
Solid experience.
I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.
I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.
Great service, quality products
Over the years I've purchased variety of cycling products and have always received good advice in store (shoes, helmets) and service (even if just picking up online orders). Staying the course for me, thank you!
Friendly, knowledgeable and honest
The service is outstanding. The staff are knowledgable and helpful.
Great service!
Always great quality, products, and friendly knowledgable staff
Thanks, Andy!
Friendly staff ready to help
Friendly and helpful staff. Good communication and proficient technicians
Friendly staff was really helpful
The team at West Point Cycles was very professional and helpful. They were able to get my bike maintained a day ahead of time and the work they did was amazing - it was like getting a new bike back.
Ethan is a rock star.....knowledgeable and generous with his time. His enthusiasm for biking and sharing his insights were obvious.....great hire....my vote is to make him manager...lol.
The staff is very kind, helpful and knowledgeable.
Very fast, helpful, & reasonably priced service.
Excellent customer service