Customer Testimonials
Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.
Very knowledgable staff generous with their time.
Excellent customer service. Helpful and friendly staff (Andrew). Quality products.
Super friendly and helpful
they have great customer service and amazing selection of bicycles and accessories
efficient
Friendly personnel. Good service.
Came in for the bike maintenance clinic. Mitch was really friendly and helpful at the clinic and answered all our extra questions. After the clinic he helped us get new bike grips for our bikes and put them on our bikes for us. Great experience.
I'm a regular customer at Kerrisdale and West 10th, and the staff at both locations is always helpful.
Your 10th Ave mechanic was knowledgeable, friendly, and motivated to help me solve my issue.
WPC offer fantastic customer service along with excellent interpersonal skills. No bike snobbery. Everyone is welcome. A genuine pleasure to deal with a company that provides far more than simply trying to quickly sell you stuff. They also offer great post-purchase support. If you’re even thinking of buying a bike in Vancouver, this is the place to go. As a lifelong daily cyclist and recent purchaser of a new Trek, I’ve been to every bike store in town, and none other comes close. Not long after purchase, I was chatting with a friend who had recently gone through a similar situation and had reached exactly the same conclusion. Simply the best. Thank you to all the WPC staff I have encountered. Every one of you has been exemplary on every occasion I have come by.
There's usually someone available immediately to attend to my enquiries
very helpful folks in the service department
Helpful staff. Very accommodating. Easy process. I will be buying all my other bikes from WPC.
Excellent service and quick personalised delivery
Great, friendly service!
Very friendly service. I like that the people I deal with are actually active cyclists.
Amazing service kind staff fair price.
Andrew did a great job of leading us through the basics of e-bikes and which bike would be best for me.
Good communication and quick shipping
Great folks on the floor
Informative and work completion before the stated time/date
Reliably provide the best services!! Assess your bike and discuss with you as to what your needs are rather than pursuing items that aren’t necessary. Highly skilled and knowledgeable about everything cycling. Yet they come across as being friendly and interested in you and your cycling needs. Also a great shop to browse and pick up accessories for you and your bike. I come from north Burnaby to their shop because I can trust them, their suggestions and work!! Don’t miss out!
Great products and services !
Prompt, friendly. Solved my problem.
Service is great. Feel well looked after. I really like all the compatible components that fit on my trek bike,
Extremely pleased with the prompt and effective service I received the other day. My bike was nonoperable and the service staff made a point of squeezing me in to get me back on the road quickly..much appreciated! I’ll be back :)
The repair of the rear brake situation was achieved quite quickly.
The man who helped me was well informed and generally helpful.
(Definitely not OK to share my name!)
Very good service team. I have an old Brodie Infinity mountain bike which West Point Cycles has helped me maintain over the years by replacing parts as they wear out and tuneups.
Very knowledgeable and practical bike technicians explain their service recommendations and provide quotations before proceeding.
Great service always!