Customer Testimonials
The girl that helped me was very knowledgeable and helpful.
Helpful staff!
Friendly and helpful staff
As well as great bikes and accessories, we keep coming back to Westpoint Cycles for the knowledgeable and experienced biking advice and great service from the staff. We would highly recommend you to anyone thinking of buying or upgrading their bikes...or maybe an e-bike!!!
Good service, friendly staff, great service / appointment notifications as well as online invoices
Great service!
very good bike technicians. Fast and effective service.
Great selection of product. Staff are friendly and knowledgeable.
Best service in town!
Always friendly, expert and excellent service.
I like Trek, Orlieb, and other top brands for gear and supplies.
Helpful personal service
Pretty good selection of road cycling clothing, bikes, accessories for the serious rider, excellent service from the 2 techs at the Main st store, great location and parking
It was a very easy transaction and I I got a great price.
Polite staff and you had what I needed!
thx
First name removed
Friendly staff, no pressure sales
Staff was friendly funny and helpful. They didn’t have anything in my size and price range in store but helped me pick out one online. I am very pleased with this store 👍.
The boys in the shop are quick and good at what they do. I take all my repairs and maintenance here
The service I received was outstanding. I had been having problems with my new Trek Domane 7 ebike and the guru mechanic at the bike shop I had bought it from in Tahoe City, California thought it had a failing torque meter in the hub. Catch was I needed it fixed fast as I was doing the Vancouver to Whistler Grand Fondo in two days time. Even though they didn't know me they organized a mechanic to work on it for most of the day to try and get it working. They then then dropped it into my hotel in downtown Vancouver. I was absolutely rapt.
Knowledge of their products
I purchased my Trek Checkpoint from WestPoint several years back. WestPoint gave me excellent service and attention and bike fit. A complimentary tune up was most thorough.
More recently I my CheckPoint had Di2 problems; several other bike shops were unable (or unwilling) to help me here.
I was thus most grateful to be able to find skilled techs at WestPoint who set my bike right on the spot.
Thank you Chris and Kevin (hope names are correct?) for you professional and skilled help.
I only wish WestPoint were on the North Shore!
Staff were very responsive. I walked in to buy a part and the sales associates even offered to mount it and help fit my bike a bit better. Very friendly.
Same day service.
Your staff are very helpful
Quick and friendly!
excellant service
Technician did a quick clean job of installing a mirror on my bike.
Easily the best bike shop in the lower mainland.
Greeted with a smile
The product that on hold for me was labeled and set aside.
The transaction was smooth
The store was bright and roomy.
The sales associate was polite and professional.
Great experience
Thanks
Bike service has a process with timelines communicated to customer in advance and delivered by shop on time.