Customer Testimonials
Both are excellent.
Easy to find and order online.
Good knowledge and high quality products.
Great service and communication for my on-line order.
The technician was knowledgeable, the service was prompt and the charge was reasonable.
My husband typically only gets Sunday off. I was thrilled that West Point cycles was open on Sunday as none of the other bike stores were open on Sunday. This is the day we get to go shopping as a family. We were looking for two new high quality bikes and helmets for our 4 and 7 year old. The young man who helped us greeted us the moment we walked in the door. He was kind, and extremely helpful when it came to shopping for new bikes for my kiddos. He was attentive, friendly and knowledgeable. We had our very adventurous 23 month old with us as well and it was so wonderful to have the great customer service that we experienced as shopping with a toddler in tow is no easy task. There was a second young man from the service department who came out to our car when we were putting the bikes in our van and offered some cardboard and some help. I would recommend West Point cycles to all my family and friends. We will be returning for all of our bicycle needs. Please thank these young men again from us!
Excellent customer service highly recommended. Thank you.
Quick analysis and explanation of maintenance needed.
Work done on time; notification described work completed.
Cost was as estimated.
Very short wait. Had everything I needed in stock. Thanks Jessica. Chocolate was a bonus.😎👍🚵
The work they do at West Point Cycles is very professional. They are a good team, care for your bike and your safety, and offer good prices. I highly recommend that store, and have been going there for 20 years!
Friendly staff and excellent service
Spring service feedback thorough and customer service excellent! Solid value for money and excellent savings with promotions.
Products are great, the staff is better than great! I have always been treated very well at Westpoint.
Good selection of items and very good customer service.
Excellent product - so far. Staff are really helpful, kind, patient with all questions and endlessly helpful in finding what works for you. knowledgeable staff will take time and do various adjustments, store policies are generous.
I came from out of town to look at a bicycle that was for sale. Communication and service was excellent. They went out of their way to help me and to make my experience enjoyable
Fantastic customer service! Everyone was incredibly friendly and helpful, even when the store was really busy the staff always acknowledged and worked to help us in a timely manner. There were no surprises while making our purchase and all details where laid out.
Friendly and knowledgeable service!
They had exactly what I needed at a good price. Friendly sales team.
Genuine and good quality.
Great prices!
Generally helpful and efficient.
Premium products and knowledgeable staff make customer experience top.
Efficient and skilled staff and work always done quickly.
Friendly and helpful staff who always explain everything in an understandable way.
Helpful, staff has a high level of knowledge
Good selection and able to bring something in if they don’t have it. Helpful staff. Service shop was great and extended my 1 year service because I didn’t need it yet.
Great service and the handwritten note was appreciated. Thank you
Fantastic team & consistently great service!
Professional service and good communication.