Customer Testimonials
I was able to phone in to confirm the rotors on the website were in stock at the Langley store. I think it was Kevin that answered the phone and he did a physical confirmation for me. He put them aside and I picked them up on the Tuesday. Pick up was super easy too.
Good friendly service.
Helpful and knowledgeable.
I love the fact that every year my bike turns one year older, I get a $20 coupon. I appreciate the staff at the Main St. location for providing solid recommendations and I always buy my bikes and parts here. Well done!
My father bought bikes for us kids from this store. I bought my Brodie from here. Always super service and super people. Now I just bought my eldest his first new bike. There's a reason we keep coming back. Great service. Great people. Great support. Can't ask for more.
Very helpful, patient, and knowledgeable. I am great full to be able to test ride the bike before buying it so I knew it was a comfortable fit for me.
The sales staff were friendly, helpful and knowledgeable.
Great store. Great staff
I bought my first bike at your store…. 65 years ago! Even walking through the door makes me happy. I got the same rush buying my beautiful blue ebike last week. Everyone who helped me, three great guys, couldn’t have been more encouraging, patient and enthusiastic. Even on a sunny Saturday, when the store was crowded with riders of all ages, I never felt rushed. After two test drives and a short wait (10 days only) for my bike to be delivered, I rode home with a huge smile on my face. I might name her Bonny and she will be my trusty steed until she (or I?) wear out.
Very pleased with the service dept both in knowledge and skill.
I was happy to hear that your store had the part I needed for my son’s bike👌🏼 The staff we’re friendly & super helpful to a mom who doesn’t know much about bike parts!!
Knowledgeable friendly staff
Great selection. Great service.
Service and product was excellent. Tony served us with expert level product knowledge; was supportive and patient and truly understood our needs. That dude is a rising star!
I like how the staff are always so helpful and nice. As a beginner cyclist I always feel listened to and I never feel dumb asking questions. Every staff encounter I’ve had at West Point has been amazing and I love how quick, understanding and helpful they all are! I will be coming here for all my bike needs! 😊
I also purchased my bike from them last year and I love that they have a discount on accessories for the first 30 days, free 1 month tune up and a free deluxe service!! Such great perks with the purchase of a new bike!
Friendly and knowledgeable staff
Excellent service, personal, reliable prompt.
Good service description by staff of bikes and new technologies
Very friendly, informative, got the feeling they wanted me to enjoy cycling not just sell me products.
Very enjoyable and non intimidating experience!
Everyone I interacted with from West Point Cycles was super friendly and knowledgeable. Shout out to Zoe for calling to verify some of the parts when she assembled the order. Will definitely be back for my next bike.
quick turnaround, fair price
Very friendly service
Great service! We came in to buy a new bike for our son.
Oliver interpreted what we needed, showed us our options and we got exactly what we wanted. It was an absolute pleasure. Thank you!
Service is absolutely epic! Friendly, awesome +1 service every time. They even remember me by name. There’s an associates at the Langley location named Kevin who always calls me by name and knows the ins and outs of what I like as a bike rider. This is Exactly what I want and need from a bike store!!! Bc of Kevin and the team there, I will keep coming back! I just spent $*00 tuning up my bike for the season and it feels like my bikes never ran better!
Thanks West Point Cycles!!!
Love the quick response to my requests for products and services.
The staff is very knowledgeable and willing to share bike knowledge without making one feel dumb..
Thanks for the great service. Needed a minor derailleur adjustment and they were able to do it on the spot.
I bought by 2021 Trek FX Sport Carbon 4 last summer. I thoroughly enjoy riding this bike. It represents superb value if you can get your hands on one. I was fortunate enough to grab mine at West Point Cycles in Langley, BC. Check out their showroom and service department. They have an excellent selection of different types of bikes and accessories. They provided first-rate service, and Angar, my sales person, was especially helpful.
Super duper staff. Friendly and helpful
Great service. The employees are always trying to go above and beyond. Fast shipping within Vancouver too.
I always find what I need in the store and receive excellent service, no matter which branch of the store I am in. Quick - know their products - friendly - good prices
Always great service.....knowledgeable and helpful