Customer Testimonials
Friendly and informative customer service from the service shop guys!
The store was very busy and I had to serve myself but the young lady who has helped me before was there yesterday. She was honest and said they were busy. She told me exactly where the shoes I was interested in were and also where the extra stock was. She’s always so helpful. I bought the shoes and she saw me with them. She then explained their guarantee on these shoes. She really is a great team member. I then went to the back and they install the cleats for me. Everyone is always so friendly and helpful. I’m glad to see you’re busy.
Great store layout, doesn’t feel claustrophobic; staff is friendly and very helpful.
Friendly and knowledgeable staff. I got great advice on how to fix my squealing disc brake!
Helpful and friendly.
Very quick service.
Excellent customer service.
Very good and friendly service.
Cheers,
Csaba
great people!
Professional and friendly.
You always carry the best products from bikes to purple extreme lubricant!! But it is your service that you excel at all the number of times that I’ve come by. You helped me out with my Duotrap device in no time at all. I only bring my trek madone with its shimano ultegra gruppo to you for its annual service and I come away with what feels like a new bike!! Is there any wonder why I still come from Brentwood after leaving vancouver to see you…….none at all. Thank you for staying the course and continuing to be awesome at what you do!!
I ordered a Shimano RS500 rear wheel compatible with my older road bike (tubes, 10s). Within 48h, it was on my doorsteps. I had quick turn arounds concerning specific questions about back conversion! Highly recommendable. wmr
West Point Cycles has always been helpful, enthusiastic and supportive in all my years, and my family's years of riding.
I was pleasantly surprised to find a product I had been looking for - that hasn't been available at other shops - for a very long time.
The part I needed wasn't immediately available, so the manager offered another - from a higher level groupo - for the same price. Excellent customer service.
Always most helpful and efficient, thank you
Great selection of products and always excellent service.
Great staff and always outstanding service
Very friendly and helpful staff!
Great service in the repair department
I was very happy with the servicing for my Trek Electric Bike.
Good choice and variety. Pleasant helpful staff.
Service department fixed my 2yr old’s strider bike while I waited. Tightened up the steering and two new tubes
Parts and labor $25.
Very professional well priced and the right thing to do. Toddler was back on the bike right away
Fast friendly service and knowledgeable people. Awesome products.
always get good service here. Staff is knowledgeable and helpful.
intelligent, knowledgeable staff
Friendly, prompt, thorough, take time to explain, answer questions, prompt notice when service is done, like Sunday open store, bike issues always properly corrected.
The service department went over and above to get my bike fixed!!! 😁
Friendly, timely and extremely helpful!
Very well done!!!
Thank you!!
So far so good with the service
Friendly and helpful staff - always willing to assist. Jack in particular put in the extra effort to search for a long time in the storage area, just to find the exact tires I needed for my road bike.
Also the service staff at the back are always accommodating.
My only suggestion would be to implement a senior’s discount for your products. My wife and I are considering the purchase of two expensive ebikes and a hitch rack for them, but total cost with taxes is just a bit too much.
The techs in the back were very helpful with the part I was looking for and product knowledge.