Customer Testimonials
Staff very friendly, courteous, helpful and Knowledgable. Spent the time with us to go over components and what to look for in a bike purchase based on level of rider. Level of after sales support really good with complimentary 30 day and one year maintenance. Would definitely recommend this company and this location
Incredibly knowledgable, kind, patient and helpful.
I like everything about this store. It is the oldest bike store in Vancouver, the people working there are competent, helpful and also welcoming. They are Trek specialists and good advice.
Amazing staff and I can’t say enough about their friendliness and great customer service! Awesome job folks!
Great staff great help great vibe
The bike was the same price everywhere, but the sales guy was very polite and helpful.
Only suggestion would be to have inventory showing on website.
I have taken my bike for all its service to West Point Cycles Kerrisdale, since I bought it there 3 years ago. Their service is great and done right the first time. I highly recommend them for both sales and service!
Staff are very friendly and knowledgeable about the products they sell.
I appreciate the no nonsense honesty and clarity in the work that needs to be done. Moreover, all the staff are sincere and friendly.
fast delivery
Very professional, good workers that are friendly.
I try to support my LBS.
Warm greeting. Competent services.
West Point Cycles was extremely responsive in their service, and shipment was surprisingly quick. They have a good selection of parts at good prices, also. I'm very happy with them.
Staff who know their products and what to recommend when you seek their thoughts.
When they can, they will come ask what they can help you with. Most times though they are almost always occupied with another customer with one or two waiting around.
Excellent service, job done very well and finished in 3 days.
Friendly, helpful staff and my pump was fixed quickly … very appreciative.
Great neighbourhood location and vibe, staff always very helpful and knowledgeable
great service
shipped super quick and the polaroid with a pic of my order picker and items was a nice touch
Staff is always friendly and helpful.
Parts needed for my Trek usually in stock.
Customer service is beyond great. My new favourite bike shop.
Very reliable!
great service always. If not in stock at one store it usually is in another.
Thank you
Friendly staff. Variety of products.
Great Service. Friendly, knowledgeable staff. What else can you ask for?
You have a lot of parts and tools in stock, and you're a short walk away from my house.
Good service!
Timely delivery and personal service touches
Staff are friendly and knowledgeable