Customer Testimonials
Great service and products.
Knowledgeable staff, quality products, helpful mechanics
Excellent customer service from all of the staff. Very welcoming and knowledgeable. I would highly recommend West Point Cycles!
This is the second bike I’ve purchased and the experience was great. Will totally come back for another bike purchase for myself
Friendly, personal service. People who know their stuff, and don’t talk down to casual riders. Sensible advice, no hard sell.
Helpful service
The bike is perfect and the staff is very professional
Knowledgeable service!
I purchased a Trek +3 Verve e-bike July 2023. West Point provides a free service at one year. The service went well and I got my bike back in 2 days. Very efficient service and friendly knowledgeable positive staff.
The free servicing at 1 year is a real treat.I I highly recommend West Point Cycle.
I walked in for a repair tool others did not carry.
I left with a beautiful new bike.
The service department gave excellent, knowledgeable and quick service for repairs and parts needed for my other bike. They have great friendly staff in both the service and in the sales department .
I ride my new bike everyday and appreciate the advice I was given.
Recommend by Dave
The staff at West Point Cycles in Langley are always friendly, knowledgable, and helpful. I purchased my 2021 Trek FX Sport Carbon 4 bike there and am delighted with it. Since then I have returned several times to purchase various accessories and have always found their inventory to be extensive and fairly priced. This is a great place to buy a bike, find parts you need or just enjoy looking around. It's such a great bike shop that I regularly drive about 50 kms from where I live in order to shop there.
Knowledgeable staff who provide clear concise answer, explain the options available without trying to up sell you.
Very helpful fitting my grandchild with a helmet.
Andrew was exceptional with his service, he went over and beyond to help me.
Very informative staff.
Super helpful and friendly staff. Especially the technician went above and beyond for me. I will definitely be back and recommend to all my friends.
I came in for merely a chain repair on my mountain bike, but Dave was willing to give my bike a quick analysis to determine if it required anything else.
Dave was polite, & willing to patiently listen as I tried my best to detail what performance factors of my bike were nonoptimal. Then, he went on to simply, yet thoroughly explain the conditions my bike was in & what it required. Being the inexperienced biker I am, he could have convinced me to spend a fortune, but he honestly admitted it was in good condition and just needed a wash.
His service has certainly obtained my loyal business for future bike servicing needs.
Very professional! Good advice. A great asset to the cycling community and to the community at large.
from the moment we walked in the front door we were greeted with the best welcoming smile and acknowledged that we were coming in. each time (2) the staff person walked up to us from behind the counter and asked us how we were and how could they help. Impressive!
Mitch the service tec was 100%! Thank you
WAY TO GO TEAM WEST POINT! SOMEONE HAS DONE A GREAT JOB TRAINING YOU!
The service on my bike was quick, priced right and Mitch cared!
very impressed!
Thomas and Colleen Foreman (big TREK cruiser Fans!) we've had our cruisers for 19 years and bring us so much pleasure. We rode the sea wall yesterday as soon as my bike was out of the shop. (our bikes got hit by a car while they were on our bike rack so needed new pedals and crank)
Fix done quickly and professionally. Thanks!
keep up the great work
Friendly knowledgeable sales staff, willing to help make several comparison test rides possible.
Great service, high quality products
Very fast Service and very friendly
Quick and efficient, and had stock of the part needed
Staff were all very friendly and helpful.
Great service finding shoes that fit me properly.
Excellent service!
Good quality service and products - repairs done on time
Amazing customer service from the team at 10th Ave