Customer Testimonials
Great service!
Great personalized customer service, competitive pricing, and local! What more could you ask for
Randy makes the difference at this place.
Friendly and professional
Fast, friendly, and reliable!
I have bought many bikes for myself, my wife and my grandchildren over the years and the service is always excellent and reliable.
Good and helpful service
Andrew and Fiona are very knowledgeable and are always happy to help. WPC is a good balance among price, quality and service.
I like everything about West Point Cycles.
The young man who helped me locate a replacement key for my lock was so enthusiastic and helpful. Thanks to his knowledge I could order a key and not have the expense of replacing the whole lock system.
I bought my bike at WPC 12 years ago and bring it in every Spring to be checked. I trust them and they do a good job.
Communication via email, phone, and in person was prompt, clear, and friendly.
I really appreciate the offer to add on accessories to the new bike I bought online, and install them before delivery. So helpful!
I love my new bike!
I like that you are local. You have good staff ready to help you & fix your problem.
Knowledgable & patient staff, good inventory
I had an urgent issue with my bike and needed it fixed last minute. Dave and his team were incredibly responsive and did an awesome job getting my bike back in shape. Highly recommend their service!
Great friendly service
Staff are very friendly, knowledgeable and helpful.
Friendly helpful patient staff
Knowledgeable staff who will spend time with you to go over needs and help me find a bike that fits my needs. Patience and friendliness in the two staff who helped us - Cyrus and Autumn - were very much appreciated too.
Good service
The customer service was excellent
Westpoint is my go-to LBS! The service is great and staff are always helpful. Randy is an excellent example of someone who goes beyond.
Stopped by after my inner tube popped and needed replacing, was super kind and efficient. Thanks again.
Very happy with the capable technicians. The only glitch was that I had booked the service on the phone but when I brought it in there was no technician available so we had to rebook.
Welcoming staff, great service for fixing a flat, and attaching new bell.
Free assessment of what is needed in next tune-up.
Many thanks!
Very helpful staff. I felt thy care d about my particular needs and recommended appropriate parts and service.
Very good service team. I have an old Brodie Infinity mountain bike which West Point Cycles has helped me maintain over the years by replacing parts as they wear out and tuneups.
Very knowledgeable and practical bike technicians explain their service recommendations and provide quotations before proceeding.
Great service always!
Friendly, expert service and a great selection of bikes and accessories. If they don’t have what you need in stock, they will go above and beyond to find it for you. We recommend West Point Cycles whether you’re new to biking or an expert. They are fantastic.
Very knowledgable staff generous with their time.
Customer service was very good & suggested options.