Customer Testimonials
They did repair my bike on same day with best service
Staff was helpful, and service was done quick
Staff is excellent - knowledgeable, helpful, professional.
Attentive
They had lots of options for helmets and bike bells and were able to help when I needed
Good advice
Good service
Good customer service and communication about the order. Prompt shipping of the products.
Friendly staff, expert advice, great service!
Convenient, quick service
I came in to inquire about a holder for my cel phone. The employee who helped me was terrific! He was a great problem-solving as my bike's handlebars and stem were not typical dimensions which necessitated a very creative solution. He was patient, managed to welcome and accommodate other customers who came in to the store at the same time, without me feeling like I was having to wait. Most importantly, he was friendly and advised me well on which product to buy. I'd definitely recommend this shop!
I’ve never received such incredible service. Thank you so much for getting us sorted for our move. Special shout out to Fiona, Kieran, and Marc for the assistance, creativity, and patience.
Couldn’t recommend this team more!
They new what product would fit my bike properly .I am very happy what they recommended .
Friendly, knowledgeable service. Seem to care about their customers. Service was quick.
Autumn is an excellent salesperson.
She is considerate polite and knowledgeable.
She was very helpful to me and I bought a bike.
The bike is a great quality bike with great components. The employees were all extremely helpful and kind. Rayne was the person that assisted me and was extremely helpful with great product knowledge. Rayne listened to my needs and walked me through all the items that would make buying my new bike seem less and complete. Once everything was selected an estimate price was put together to allow me to decide it I needed everything g or just “bite the bullet” and but it all! I did the latter. lol.
Once all was paid for they took the bike and accessories to the back and had everything o. The bike and the bike ready for going out the door in 90 minutes. I highly recommend this store this was a great experience and would highly recommend this bike shop!
The West Point team at Main Street location of sales people, service reps and management have communicated perfectly every step of the way with getting my insanely fun Ponto Go e-bike. So much so, that I am so happy and excited to go back to see them all again. Thanks you, guys, for the continuous support and inspiration to ride my bike(s)!
Friendly staff. They are not pushing sale,but trying to help.
Very good customer service and staff
Work is done correctly, promptly and at fair price
Got my bike fixed in a timely manner at a reasonable price
Price and speed of processing
Hats off to the 10th Avenue sales team for their customer oriented approach. Always been a fan of West Point Cycles.
Very helpful staff. Even though you do not carry two things I was looking for the person at the service desk was excellent.
Staff are knowledgeable, friendly and very helpful.
Variety of products.
Outstanding service from floor staff truly above and beyond!
I was very pleased with the service on my flat tire today, thank you Kerrisdale West Point Cycle
Great service - thanks!
You helped me out quickly when my wheel was stolen
Bob is very friendly and knowledgeable and every time I go the mechanical service is great.
Very helpful and knowledgeable sales staff. I am a senior and I really appreciated all the details and explanations as to the working parts of my new ebike. Many good suggestions were made as to accessories, all of which I really appreciated. Getting an ebike was a big step for me and having knowledgeable, patient and friendly staff at West Point helped me make my decision. I had looked at the same bike at 4 other cycling shops but the patience and courtesy of your sales staff convinced me I was making a good choice and was with a vendor who I could stay connected with as I learn and enjoy my new found freedom on a bike that will help me get up the hills. Thank you