Customer Testimonials
very personal and prompt attention on entering the store. Staff share their infectious enthusiasm for everything related to bikes and biking
People were very knowledgeable and helpful
The pets I needed were in stock and available. The staff in store are awesome and great to work with!!
Andrew did served us very well when shopping for a Brompton bicycle.
Excellent and helpful staff.
Friendly, knowledgeable, high quality and fast service.
Great customer service and fair prices.
I liked that there is an estimate up-front, that the turnaround time was short, that the pickup and payment were seamless.
Service was excellent and the staff were helpful and friendly.
Service
Very knowledgeable, helpful and thorough. Jack informed me of everything that would be done and got my bike back to me in what I considered record time. I have already referred a couple of friends because of the service I received.
West Point Cycle has been my destination bike store for decades. Quality products and even better quality people, very knowledgeable and helpful.
Awesome and knowledgeable staff, bikes and accessories are the top!
Love my new Trek bike. The pick up service and orientation to my new bike was thorough and very helpful (my first bike with electronic shifting). Was able to ask lots of questions and Andrew was very knowledgeable. All round great experience. Thanks.
Incredible customer service, just a pleasure to deal with the employees at West Point Cycle. I purchased a bicycle online and the customer service was nothing short of amazing!
Thank you again to Chris and Jeff!
Joe Sellors
Knowledgeable staff, great selection and reasonable prices. Can’t ask for much more.
Lots of friendly helpful staff. No waiting.
I liked the bike assessment before the tuneup to give me an idea of the degree of work and cost required.
Texting and email was convenient to let me know my bike was ready.
Good job!
the young lady that helped me pick out shoes, and other gear was quite helpful.
Prompt and pleasant.
Pleasant customer service
It was wonderful being able to call and actually speak with a person! My questions were answered patiently and knowledgeably. I had actually ordered an accessory that wouldn't fit the bike I had ordered, and this was caught before shipping. They suggested a replacement and even applied a discount! My bike was shipped earlier than expected and I am eagerly awaiting delivery. Thank you again for making this investment such a wonderful experience!
Fast
Easy
Honest
Friendly people excellent service and knowledge
Very knowledgeable staff!
Knowledgeable staff who do not pressure you to buy, even when you have an “antique” bike. 😁
Good selection, knowledgeable staff and good customer service
Excellent tine up and report back on future issues.
Staff friendly and helpful.
I am very impressed with the service that I received when I brought my bicycle in for brake servicing a couple of days ago. The staff is very friendly and the service is very professional. I would not hesitate to recommend the services that you offer to my friends and associates.
Very fast turn around
All the staff are amazing, and there prices are great too!