Customer Testimonials
Friendly and knowledgeable
Informed staff all very helpful. Despite the fact that there are many customers in the store, when it is your turn then you feel that there is total focus on the customer's needs.
I went 10 minutes before closing. Staffs are being really helpful, friendly, and in no mean trying to rush us at anll. Awesome bike store!
The sales representatives are knowledgeable and helpful. I purchased my bike from Westpoint 2 years ago. Last year, I had issues with my bike seat falling down after each adjustment. I was riding by Westpoint and stopped in. They serviced my bike seat at no cost. I did purchase a spare bike tube. I was having a brain fog kind of day. The sales rep chuckled and had to confirm it was a bike tube that I was looking for. He was patient, polite and super friendly. Highly recommend the service, no matter how small the purchase.
Friendly, responsive and knowledgeable staff.
Their customer service is beyond the best. Greetings when you enter and leave are just the start. I have always felt every staff member knows how to listen and makes recommendations based on this good listening. In other words the customer feels heard which is not the norm.
Well done WPC W 10th Avenue!
West Point Cycles has great gear and very helpful staff...highly recommend!
Knowledgeable, Reasonable prices, practical advise.
Was great service
The customer service experience I had at West Point cycles was far above and beyond my expectations! All of the staff members were very very helpful, kind, and welcoming. They helped to make sure that I got the right bike for myself, and for my son, as well as that we could properly use them immediately, I would highly recommend their services. I am also impressed and excited to attend their free bike maintenance class.
Quick service time and helpful staff.
The young woman that assisted was very helpful and expedited my sale.
Sales person was very helpful.
Always friendly and knowledgeable
I found exactly what I wanted on your website -- a chain-measuring tool (Park Tool CC-4), one that was recommended in a review (https://www.cyclingtips.com/2019/08/bicycle-chain-wear-and-checking-for-it/). In a rush to pick it up on my way to a birthday party, I called the Main St store and on getting a voicemail, I then called the Kerrisdale store morning of march 25, talked to ...(eep, have forgotten her name) who was very helpful, she found the item in stock both in Kerrisdale and Main stores, then I dashed down to the Main St store and even without ordering ahead I was in and out of there with the exact item in under 4 minutes, thanks to Liam. I then presented it to the birthday person, a former bike mechanic, who was delighted. I would have bought it at West Point regardless of price, being a WP devotee (having bought my last two bikes there), but I noticed your price was lower than anywhere else online. So... great value, great service, super-speedy, super-friendly, handy website, multiple locations. Five stars. Thank you! You can quote any part of this as by Nancy B. (i.e. please no surname, though for your own purposes it's Nancy Barker).
Excellent service and products reasonably priced.
Fast friendly service and good priced
Staff were very helpful and they had a good selection!
The customer is important here. The staff take a personal interest in their customers, even to the point of remembering their names and what they purchased in the past. They always have a large stock of bikes and accessories. Excellent service. I would not go anywhere else to purchase a new bike.
The staff are very helpful & knowledgeable. I’ve always received great service at this store.
You had a good selection of product and very helpful staff
friendly and knowledgeable staff
You have always been able to help me with my cycling issues
My local bike shop! I wouldn't get anywhere without you!
Great service and a super staff. Thanks again for the fantastic Bromptons. They are rolling like new for 9 years and more to come.
We came in late and you were able to fix my son's bike that same night so he could go to pedal heads the next morning! and thankfully discovered the repairs were easier than expected.
Good price, good services & fast shipping!
I'll be ready for the start of the season!
Store is setup great and has lots of options. The sales associate was great and was very thorough without getting pushy or annoying.
Great prices! Amazing customer service
Friendly knowledgeable staff.