Customer Testimonials
Good service, good communication, timely,
Staff are phenomenal. Always great customer service.
excellent and friendly service
Fast, professional and friendly service.
A very satisfied customer.
Convenient location, friendly and competent staff
The staff of West Point Cycles were absolutely fantastic! I have not had that level of customer service from a Canadian company in a long time. They were courteous, knowledgeable, reasonably priced and expedient. Many local companies could learn a lot from this outstanding team.
Do yourself a favour and take all of your biking needs to this company. You will not be disappointed.
Service was great
Everyone was extremely helpful and polite. Didn't treat me like I was a crazy lady when I ask for training wheels for my bike. Went out of their way to find some but they wouldn't fit.
Did agreat job on cleaning the bike. And put on my bike rack for me. Very helpful.
Brought my trek bike in for a tune up. Had an issue with my gears for a few years. Had it serviced at few places and the issue was never resolved. The fellow in service immediately noticed the issue and did the repair. I will definitely keep going there for all my bike stuff. Thank you
easy walk from home, attentive service from friendly staff
Customer satisfaction is clearly a focus at West Point as was evident in our online purchase of two E-bikes, one of which had some issues, which can happen. It was impressive how quickly and effectively the company dealt with these that stands out. Many companies give lip service to customer service but at West Point, it’s a real thing. If you’re considering purchasing a bike here, including online, you won’t be disappointed. Highly recommended.
Unbelievable service department! This is customer service like I don't often see. My repair was done quickly very courteously and the price was really cheap. The team went above and beyond and it was appreciated. I will be back.
fair pricing for service and the job is done well
All the staff are amazing, and there prices are great too!
very personal and prompt attention on entering the store. Staff share their infectious enthusiasm for everything related to bikes and biking
People were very knowledgeable and helpful
The pets I needed were in stock and available. The staff in store are awesome and great to work with!!
Andrew did served us very well when shopping for a Brompton bicycle.
Excellent and helpful staff.
Friendly, knowledgeable, high quality and fast service.
Great customer service and fair prices.
I liked that there is an estimate up-front, that the turnaround time was short, that the pickup and payment were seamless.
Service was excellent and the staff were helpful and friendly.
Service
Very knowledgeable, helpful and thorough. Jack informed me of everything that would be done and got my bike back to me in what I considered record time. I have already referred a couple of friends because of the service I received.
West Point Cycle has been my destination bike store for decades. Quality products and even better quality people, very knowledgeable and helpful.
Awesome and knowledgeable staff, bikes and accessories are the top!
Love my new Trek bike. The pick up service and orientation to my new bike was thorough and very helpful (my first bike with electronic shifting). Was able to ask lots of questions and Andrew was very knowledgeable. All round great experience. Thanks.
Incredible customer service, just a pleasure to deal with the employees at West Point Cycle. I purchased a bicycle online and the customer service was nothing short of amazing!
Thank you again to Chris and Jeff!
Joe Sellors
Knowledgeable and friendly staff.