Customer Testimonials
Fast shipping
I recently purchased a used Trek road bike and took advantage of the Black Friday service package. Not knowing the condition of the road bike prior to picking it up I thought it might require a service. I went to West Point Cycles in Langley to pick up the 50% off service voucher not realizing the voucher needed to be redeemed before the end of year. I thought I would use it for spring service but since I had the road bike I had the service department look at the bike. I was very impressed by the honesty of both the front desk associate and bike mechanic. The road bike was in great shape and they made only a few tweeks and adjustments and I was on my way no charge. Great service. I have other bikes that I will definitely bring in for service down the road and will definitely recommend to others if the opportunity arise.
Excellent customer and bike service and great products.
John was knowledgeable and very helpful.
If you advertise a black Fri. sale then your bikes should be on sale for you are bike store.do
The staff
The service I always receive is very good.
Nothing is too much trouble.
They take their time to explain the problem and the solutions.
Thank you Bob and James at the Kerrisdale store.
Great service! Thank you.
I have visited a lot of bike shops in my life and have to say that your Main Street store is one of the best shops I have ever been to. The staff are incredibly friendly and respond quickly. The prices are more than fair and turn around is fast.
You had a product in stock that was very hard to find elsewhere. Open Sundays.
I am a cancer survivor who had a major surgery to the pelvis area. Riding a 2 wheel bike for the first time since cancer was a momentous moment. Randy at the Main store was amazing - kind, patient, knowledgeable and proactive with his advice. It was such a positive experience I found myself saying I cannot buy from anyone else. We ended up dealing with Dave and his staff at the West 10th store (as the bike I ended up buying was there). They were fantastic to deal with as well. What a great store. I am a huge fan.
The tall man is so handsome and has such a seductive voice. :-)
You have a Great service department.
Your service is most satisfactory, and your product line comprehensive.
Larry Sharp
Great service and knowledge of products
Very friendly staff. Ordered online and transaction went smoothly
Fast competent service. The service writer listened to me, then took the time to explain the work done. I get my 4 bikes serviced at the W10th shop.
knowledgeable and friendly; didn't try to sell me on more than I need
Friendly, helpful staff. Competitive pricing.
First class service in every way
Fast shipping, responsive support, very reasonable replacement policy for defective parts
Staff was very friendly, We spoke on the phone with them and when we went there the bike we've been looking for was ready, waiting for us.They explained all the bike features and presented us additional options.
Great experience!
Awesome staff for awesome bikes!
Prompt service and knowledgeable staff
Great online shopping experience.
Staff go above and beyond to meet needs.
Courteous, consistent, trustworthy ( I have been dealing with the store for over 40 years.) Had a very early Rocky Mountain bike. Good products and good service. And love that they recycle my family's destroyed tires.
We had fantastic advice and service from both online, special thank you to Jessica who was a tremendous help, and from the Langley store.
Friendly and knowledgeable staff. Extensive product s.
Great product and staff
I have used your service department and found they did a good job and were on time.