Customer Testimonials
Like making appointments. Realistic times given for work to be done on bike. Good communication via phone and email. Honest opinions of bike necessities. We trust the technicians. Have never had a problem dealing with you. Helpful loading up a bike if parking not available.
Service was great, very helpful. They showed me how to change my tire and got me all set up.
Service was amazing. They were very knowledgeable and took the time to provide options and make sure I was happy with everything. Prices were competitive and quality was important to me.
Quick service, quick response , easy dealing with.
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I like the online confirmation that the service work is completed. All of the dealings that I have with staff have been good. They are knowlegeable and friendly.
Just amazing service. I was super impressed
Quick replies to emails and friendly communications
Love the friendly and knowledgeable staff. Also appreciate late hours on week-ends for those of use who also work on week-ends!
Great service and no BS or hard sell. Genuinely the nicest and most helpful and knowledgeable team in the GVRD.
Great bicycle service and friendly staff.
Very friendly and helpful with prompt communication and service
great service!
Always great service! Probably the best thing about getting my bike(s) serviced at West Point Cycles is knowing that the Team is professional, service focused and only recommends what needs to be done (I never need to question why a repair was done when servicing).
Keep up the great work and know you we are proud to have you serving the Community!
Really friendly staff at all locations I've been to!!! And I was able to get a product price matched, which was great.
Good selections.
Seem good and efficient
Great service and very friendly staff.
Friendly staff
Good sale rack
Super attentive bedside manner plus excellent technical work equals terrific value.
The knowlege and efficiency of staff.
The quick turn around on bike repairs.
Friendly and approachable staff.
Very pleasant experience. Will be returning with my business thanks to Matt!
EVERYTHING! The knowledgeability, customer care, prices, accessibility, amount of inventory… love it all.
I liked the service and the attention of staff to details when I purchased the bike. The staff ensured the bike was fully tuned before I left and were very friendly and patient in explaining any questions I had. They adjusted the battery compartment lock to ensure it clicked easy when closed. They also mentioned that they will service the bike free in 30 days after the purchase and also in one year.
I like the fact that you have a great selection and lots of stock. You also have friendly knowledgeable staff, my only issue is you don’t open til 11.
The 3 complimentary tune-ups, friendly staff, and test ride policy.
Matt and the rest of the team provided excellent service!
The store seems to be well stocked with parts and accessories , and employees are friendly and efficient.
Helpful and knowledgable staff
My bike was given a thorough examination when I brought it in and all problems were clearly explained. Also, the bike was ready sooner than I was told it would be. The person who I dealt with (Phil) seemed extremely knowledgeable.
Name removed
Friendly, helpful, competent…fair and they explain. Just the best!