Customer Testimonials
The customer service is always great any time I've shopped there.
The people are very knowledgeable about their products.
It's nice to have a bike store in the neighbourhood.
I was actually thinking after I shopped there yesterday, how nice it was to have friendly and good customer service :)
Customer service was amazing, Jasper was so great to deal with Highly recommend West Point Cycles in Kerrisdale.
The sales rep was very friendly on the phone and also in person- personable, patient.
Helpful, knowledgeable staff. Price competitive .
The customer service can’t be beat! Staff have a really great attitude and know their stuff.
Exceptional service and the most friendly people working there. Always a good experience!
Fast turnaround and good service!
I like the way your service department stands behind its work. They did a full service on my bike in March. In July they fixed my squeaky break only charging for parts, in case it was the March tune up that caused the problem. I appreciated that, since they could easily have said it was too long since the servicing.
I was having coffee in Kits last week. Some folks at the next table asked me where they should take their bikes for some work. I recommended WPC without hesitation!
I was looking for a random SRAM battery. Jasper answered the phone and quickly found and held the item for me. I’m grateful for the convenient location and friendly service
Had what I wanted in stock and someone helped me find it.
John is very helpful and experienced. Spent quite some time trying to sort out a problem for me, and came up with some recommendations. Great staff, wee bit pricey tho.
Nutrition is always stocked with stuff I use. I'm not sure what her name is but the lady that helped me always suggests new things and is really helpful.
Great service - prompt communication . Did a great job tuning up my bike .
Excellent local bike shop !
knowledgeable staff.
Very knowledgeable staff. They were able to address questions and find solutions the Trek office could not
Excellent technical service from Kevin and Geoff.
Great staff, knowledgeable and proficient.
Great customer service! Appreciate your help and support in choosing a suitable bike.
Great prices, and fast shipping!
I liked the quick and easy online ordering process on your website, quick response on my online order and using a good shipping option. It was lovely to see the nice little "Thanks" and "Happy riding" messages written on my invoice receipt. Also it was a very sweet gesture to send a chocolate as a gift inside the box, I really liked it although the chocolate was melted in high temperature and when I opened the box, the melted chocolate was all over every thing 🤭
Anyway, thanks to your kind sales person for the lovely messages and quick response.
I have been in and out of your shop and I honestly cannot think of anything negative to say about you. Your staff are very professional and helpfulness and knowledgeable. Thank always
From jemma
The staff and the products
Everything perfect and quick
Great products and service team
The person who helped me buy knee pads for my son was very helpful. I don’t remember their name, but they were wearing very fun, colourful socks!
You have really friendly and knowledgeable staff who are there to help whatever the issue.
I have been very impressed with the excellent service I’ve received at West Point Cycles..
This past week I had my bicycle in for some repairs and servicing, and the young man, Mitch, who helped me was very professional, extremely pleasant and patient as he explained what needed to be done and how much it would cost.
The service was provided in a timely manner, the cost corresponded with the estimate given, and I had my bike back in just a couple of days.
I will most certainly return to West Point Cycles for more excellent service!
WPC staff were approachable and knowledgeable about the pannier products in the store and showed me features I didn't ask about. I appreciated that the staff were respectful of my inexperience. I've only recently began riding a bike again after many, many years and I felt encouraged by my experience at WPC.
Great bikes. Need more clothes.
Timely, pleasant, highly competent. Great service.