Customer Testimonials
Like the service provided by the staff.Everything done in a professional timely manner.
Good selection of products and staff service . Pricing is good
Great service, quick delivery, friendly message with arrival 👍
Polite efficient service, Knowledgeable!
The service is outstanding by all employees I have encountered, both the service dept and the sakes staff are extremely helpful.
Highly recommend them.
John
Really nice and smart people! Knowledgeable and helpful.
I was pleased that the technician was able to repair my brake quickly and correctly in spite of the fact that it was an e-bike that you do not carry/in your inventory. The last technician was unwilling even to look at this bike as it was not a bike that is in your inventory-this technician was helpful and willing to do the adjustment as he said the brake cable is standard on most bikes and there is not much difference between the manufacturers. It is good to have a local shop to do minor adjustments as the nearest VanMoof service centre is in Seattle. Often it is just a minor issue-or tires etc.
Good service and good people!
A little pricey for student budget though but you are great otherwise!
The sales and service are great. The only problem I have is that no one EVER answers the phone. This has been a problem since Covid and to this day No one EVER will pick up the phone which is annoying for customers such as ourselves who come all the way from South Delta and sometimes need to check on stock or ask other questions - forcing us to drive for an hour and a half round trip plus gas cost. Please get your associates to start providing the custmer service that is required.
Thanks!
.....Real glad tohave this excellent Bicycle Shop in the Neighbourhood- Thanks!
Polite and fast
Friendly staff and free shipping to stores.
It was easy to book a time and service is excellent. Our bikes look brand new!
Informative and had what I needed
Fast friendly informative service
Marc, technician is fantastic, knowledgeable & efficient. The manager Andrew is a great communicator, always helpful & professional. All staff Joko, Randy & others work towards the same goal, amazing customer service. This is the BEST place to buy & service bikes.
Great service and good products
Well chosen and supported esp. in apparel.
Very happy with the quality and turn around time of service. Very professional and honest advice and assessment of service needs.
Friendly
Pleasant
Bike repaired on time
Great care and attention from all your staff. I really appreciate the efforts Jack went to ensure I had the best combination of components for my budget and requirements.
awesome bike shop
Good prices and helpful staff
I love Trek bikes - they are very well designed and built. West Point Cycles staff are very professional, knowledgeable and friendly. I have always had a great experience dealing with them.
The service team is very knowledgeable and they put my bike on a rack and ran it through the gears and showed me what was happening and what needed to be adjusted. I went for the full service package and my bike looks and sounds like new now. And they did the service quickly and I had my bike back in two days. Love my Trek!
Best bike shop in the Lower Mainland.
Experienced techs provide great quality work during yearly maintenance and fine tuning of my road bike.
Excellent service from Rain (apologies if spelt wrong).
First name removed
Service was great very helpful
Friendly, informative, quick service, great pricing.