Customer Testimonials
Great service!
Fantastic service. Marc is the absolute best. He not only is very knowledgeable but also teaches me what’s wrong with my bike so I can identify it next time. The service team is also really good about looking at “in-ride issues” on a drop-in basis and fixing them if they can when they aren’t busy.
I had chain drop issues on a new bike that I’d purchased elsewhere, due to a small derailleur support part not being installed on the bike. Marc not only figured it out, he sourced the SKU of the part, told where I could order it online since West Point didn’t stock it, and offered to install it. The other bike shop I talked to couldn’t even identify the issue. Thank you!!
West Point Cycles offers outstanding after- sales service and a complement of staff who know their product and who are intent on finding the right match for the client. It's a real treat to deal with such a genuine group of people.
Knowledgeable, approachable, helpful.
Very friendly mechanic and front desk .
Friendly staff, work was good quality
Approachable , knowledgeable bike staff!
The team of my Local Trek, West Point, Main
Street store, came up with the Goods Again !! I was looking to a Major Upgrade to my Trek Hybrid. After a chat, I was offered a test run on a newer model, this went Well, I received a Quote, which I was Happy about 👍 , the Parts ordered for the Conversion, and work completed on time.
This is why I have been a regular Client, for many years now. Thanks to the guys, Andrew, Marc &
Kris , for keeping my Wheels 🚴 turning.
Highly recommended. John Middleton 🙏.
genuine people
Friendly helpful team who know their product well
Desire to be whatever I the customer needed from the interaction. Was very impressed how well the sales team adjusted as we talked to suit my needs during an evolving transaction
Helpful staff.
Friendly and honest staff, no BS, they do what you need without pressure up-selling, respectful, non judgmental based on what bike do you have.
Service was fantastic and the staff are very personable.
I always get great service from the staff, and they take good care of my aging bike!
Service was prompt and polite. Didn’t have to search for help.
Great service.
What a great super friendly and helpful staff
I do most of my own bike maintenance. I like that your online store gives me access to a large inventory of parts, and that things that aren't in stock are available to order. I also like that when inventory and the web store don't match up, you call me to offer alternatives instead of just doing a "not available".
The products are good quality and competitively priced. Every time I've gone in to look for a product, staff have been courteous and professional.
Great service by knowledgeable employees.
The staff are always professional, friendly, and are thorough with maintenance and repairs! I've been going to West Point Cycle since 1995, and it's the customer service that keeps me coming back.
Friendly, efficient, and knowledgeable service.
I needed to replace a battery in a Cateye sensor. The staff person who helped me went above and beyond to replace it. I appreciated his willingness to help me with a relatively small issue.
Knowledgeable staff
Friendly, helpful.work done without delay , very professional
Excellent service. Knowledgeable and helpful staff.
I showed up, unannounced, with an electric mountain bike problem, thinking I had a disintegrated rear hub mechanism. I hadn't purchased the bike at West Point, but their service people stopped what they were doing, to help.
Little over an hour later, they had the bike fixed. With unexpected good news. Not a hub breakdown, but a simple bearing failure. They had the part in stock, had me up and running in no time.
I won't soon forget how well I was treated. Friendly people, quality advice..
Mark Tonner
Great people
Suppa fast!!!!