Customer Testimonials
The salesperson, rayne, was really kind, enthusiastic and helpful. I felt really supported purchasing my new bike. I’ve ridden it for about a year now and it’s lived up to my expectations completely ! Thank you :)
Marc is thorough and explains the process and rationale for the repairs in an approachable way.
Very helpful on the phone!
Good availability of parts in store. Friendly and informative staff
West Point Cylces has always been great to deal with, providing prompt and pleasant service.
Excellent service reps and the products are well made.
Service is fast and informative. Staff are friendly and seem knowledgeable
Great service
Good and rapid service !
Thank's !
note :the chocolate was melt in the enveloppe!
Jean
Rayne acknowledged us immediately as we entered the store and was not merely accommodating but also generous with her time. We recommend her unreservidly. Her kindness is Exceptional!!
My first Trek bike, which I now ride, is quite suitable for me. It was recommended to me by a member of your sales staff .
Service has been excellent. I very recently had service done to a different bike, not purchased from you, and your mechanic, Mitch, was very obliging. There are design failings with it but Mitch has taken it all in stride. He is a pleasure to deal with. Thank you.
Your selection is the best! Customer service is great.
Really great service with a smile. Turnaround faster than expected.
Friendly, very supportive and get the job done!
Great service, quick turnaround, very competent staff and good value. I never even think twice about going anywhere else.
You are fast and efficient, knowledgeable, friendly, and my (very convenient) neighbourhood store.
Friendly, helpful and very experienced staff.
Thanks, had the wheel and front derailleur I needed in stk
Very good customer service. Decent, Honest
Staff professional, kept me in the loop, then went above and beyond, product excellent. I already posted a review on Yelp, and google.
Extraordinary service and product. Personal very kind. Will be back and highly recommended to anyone
Excellent service
Please, as promised and for my records/warranty, send the receipt for my Smith bike helmet bought at your w10 store this afternoon: Email address removed
Friendly, knowledgeable staff
Raynr was fantastic and very helpful. I really appreciated all the assistance and the bike turned out great
Excellent quality products. Prompt communication re on line orders. Knowledgable and helpful staff.
Very personable staff and service techs. Helped me with instructions on how to install the part I picked up. I have relied on West Point before and will co time to do so.
Friendly, non pressure, good bike mechanic
Trustworthy and reliable service
Great bikes. Need more clothes.