Customer Testimonials
Friendly, courteous service
Helpful on the phone call to understand what I was looking for in my bike repair and also by Andrew when I took the bike in. Friendly on the phone when I called to ask when the bike would be ready and when I went to pick it up.
Excellent service all around, and a very reliable bicycle
Thorough assessment of bike issues, clear communication about options, pricing and turnaround time. Courteous and knowledgeable staff.
Fast reliable service.
Very friendly and accommodating staff.
It's my Go To Cycle Shop since moving to
Vancouver, for All my biking Needs.The Staff always Knowledgeable and get high Quality of Work done in the Repair shop ,and always helpful on Small repairs etc needed on going in for Emergency work Done..
Thanks Guys.👌👍🙏 . John M.
lots of bikes!
I liked how easy it was to order and to pick up. Very friendly service and helpful advice when I picked up my tires
Super fast delivery of the front derailleur I needed. Left a nice note in the box as a cherry on top of their service :)
Online order was processed quickly and service was friendly and efficient.
Friendliness and quality of work!!
I like the service from West Point and have been happy with my dealings with you.
Great service, always friendly, knowledgeable and no bulls**t.
I was is a time crunch to find an item most ships wouldn’t have in stock before leaving on a trip. I saw on-line West Point had it. I called and was told it was in the store. I did the online purchase and it went out that afternoon. It even showed up a day earlier than the courier service estimated. The West Point person was super friendly and ensured me it would go out immediately. Thanks so much.
Friendly staff , very helpful , excellent service
Friendly and prompt service.
I would like to know if it's possible to purchase a tool to take off a wheel when I have a puncture. The kit for the Trek bike costs $40 and I only need the one item.
Name removed
They know their stuff and they are very efficient. I trust them 100% with my bike and was never disappointed.
Friendly and helpful staff. I felt very comfortable as a newbie E - cyclist asking questions and everyone took the time to answer and make very good suggestions.
Very friendly and efficient- bike rides like new again!!
Staff are kind and always happy when I need help.
Kept me informed. We’ll done
Went in there to buy a fender, but came out with so much more about e-mtb and local trails. Liam, (apologies if spelling is incorrect), too more than his fare share of time to help me with the multitude of questions I had. Ready to ride with the perfect fender!
You’ve been in business for a very long time and have always provided honest assessments, and your recommendations for products have been helpful.
great people, super knowledgeable and competent and they actually care that you get everything you need for safe reliable biking at any level.
I appreciate the time that Andrew took to listen to what I had to say and what I think I needed and the fact that the bike was done on time and at the bottom end of the estimated cost. Thank you!
Very helpful and friendly
friendly staff who know there stuff & do it right
Competitive pricing, easy to order online and pick up in store.
Always have what I need in stock and pricing is fair.
Thank you
Thanks for fitting my tune up in.