Customer Testimonials
The shop staff is always friendly and helpful.
It does get busy sometime, but they always take the time to help you.
Selection is not always great, but its almost impossible to keep a full range of inventory anymore.
I have the utmost respect and trust for everyone at West point Langley. They have never tried to pressure or upsell any of their services. I have many bikes which range in value, all taken care of by West point. I feel that they are genuine with their enthusiasm about cycling and it brings me comfort when dropping off my bikes at their shop. I will continue to support them with my business whenever in need of maintenance and I hope they will be there for me many years to come. Thanks guys and keep up the good work!
Excellent service. Friendly staff.
Love my Trek bike
Great staff v
We came to pick up the bike, it was quick and informative, tech was very nice.
Clean and organized
Quality work, efficient, priced well !!
The people are so lovely, don't take advantage of you and are able to fix your problems without making you feel stupid and overcharging you
The folks at West Point Cycles Main Street are fabulous. They are extremely friendly and helpful and go out of their way to assist you with whatever your cycling need. They are my go-to cycling shop in Vancouver!
I was able to get a product rarely stocked anywhere else. And also got two good technical bits of advice from a friendly mechanic.
What I like about your services is the great selection and pricing.
Fast service. Love that you keep me up to date on were my shipment is.
Reasonable flat rate shipping charge. Much cheaper then the ferry I other wise
Would be using to pickup my order.
Thanks Fran and everyone for such great service
Paul Dickenson
Gibsons BC
Fast, competent and friendly.
Very knowledgeable, helpful and friendly staff.
Friendly staff, expert service, fairly quick repairs
Both Gurleen and Andrew were great , no pressure and very helpfull. Service was excellent.
Product on sale and staff searched diligently to find sale price
Good communication about needed repairs and follow-up to sort out any clarification needed when other problems needed.
Excellent service: attentive and friendly.
I am delighted to have a new bike! My old Trek frame cracked. West Point Cycles were able to negotiate with the manufacturer to get it replaced, plus transfer my accessories over! Thank you!
I trust your opinion on bike needs.
Yesterday your staff member fixed my loose chain ("too little tension in the system") right in front of me in the store. Problem--boom! Fixed! I've been coming for about 10 years and you have never disappointed. Like yesterday, you usually overachieve. Everyone is friendly, very knowledgeable, clearly love biking and help people to also enjoy their biking! Thank you!
Awesome customer service
Bob quickly figured out the issue. Explained clearly what needed to be done. Did everything quickly and efficiently. I have been a customer of yours for over a decade and have bought 3 bikes from you and it is your people that keep me coming back. Thanks!
Easy to contact in advance and smooth process in store made things very easy.
Helpful staff
Service and product good and deal with me as friend
Friendly timely personal bike service
Super friendly staff.
I called one time, then I went to the store.
In both occasions, I was treat much better than I would normally expect from a business.
Being a newbie on cycling, I was concerned if would be able to engage on talks without feeling I am being a burden, but that never happened. They seemed very happy that I was there.
Staff was just perfect, really
Good job guys.
Leandro
Great customer service and I love my new Trek FX3 Gen 4 !!
Thanks for your help Andrew !!
Always friendly and fast service!!